Centauro staff at Bilbao Airport was ace! They were friendly and accommodating. Appreciation to the staff who helped us change the setting on the car to English. Super friendly and funny!
Communication with the staff at the pickup location was average. Couldn't find anyone in the garage, everything was self-service, and I wasn’t sure how to handle the minor scratches on the car.
The service was professional. Although they introduced additional insurance, they proceeded with other formalities without any unpleasantness after I declined. The vehicle was relatively new and in good condition.
The provided vehicle was old and full of scratches. During a 5-day rental, we had to stop at a highway service area to refuel. After parking for about ten minutes, the vehicle wouldn't start due to its own issues. Following coordination with the car rental platform, we exchanged the vehicle at a Lisbon branch, but this delay caused a 7-hour interruption. On May 29, we returned the car on time in Madrid. The vehicle breakdown caused a 7-hour delay, leading to significant panic and anxiety. Not only did we receive no compensation, but one week and three weeks after the return, 1700 euros were deducted from my credit card twice. This rental company provides poor quality vehicles and is very dishonest. During the vehicle exchange in Lisbon, the staff prohibited recording and threatened to sue us if we did.
Was told I would get a refund on gas deposit when car was returned with a full tank, but did not happen
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Great experience with Centauro Bilbao
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