There was no queue when picking up the car and the paperwork didn't take long. The staff assisting us was polite. The company might include some insurance in the contract by default, so if you sign without looking carefully, you may end up paying more when returning the car.

The last row of seats in the first car couldn't be locked in place; an abrupt stop caused the seat to flip and injured a teammate's face.

The service was very enthusiastic. They will recommend you to upgrade the vehicle and purchase full insurance, but it's entirely optional. Based on our group size, they changed to a relatively more spacious vehicle within the same category, very satisfied! Returning the car in another location is also very convenient, as there is a dedicated lane on the airport highway, and you can drive directly to the car return location. The pickup and return procedures are very simple. I highly recommend self-driving travel. Toll highways in Spain are more convenient than in our country; you can pay directly with a Visa card, which is very convenient.

Great service - we arrived later than anticipated but the desk was still open on arrival. Also, we left a mobile phone in the car when we dropped it back and the Avis/Budget representative (a Mexican chap) very kindly chased after us from the 5th floor of the car park to give the phone back. Would definitely recommend!

Very good and simple service

Pick up time was way too long. Long cue, lack of personnel.