Very satisfied.

In the end, they provided a car that met my requirements!

Back seats unsafe, came off runners. Didn't realise until back at hotel which was a 45 minute drive. Take away cups and tomato sauce sachets left in car.

Car (camaro) has mechanical issues (steering/wheel alignment issues and was overdue for service by 5,000miles) meaning it was dangerous when driving on motorways above 60mph. Swapped the car at Las Vegas the next day. No customer service. Didn’t have a replacement so had to go with a four door even though we had especially booked an American muscle car for our honeymoon. Very disappointed with hertz and wouldn’t bother booking a car with them again given lack of customer service. Had a much better and smoother experience with Dollar.

It took them over 30 minutes to have our car ready for us while we stood at the counter and waited. It was pretty ridiculous. I think the counter next to us had five people go through In that time. The price they had in their computer was more than what was quoted by easy rent cars. But I showed them the invoice and they manually updated it with no problem.

It was a little weird at first. Seems like there’s a catch to it. But read through the material and there wasn’t any fine print that I could find so I thought I’d chance it. They rebooked me at a better price which was a big surprise so overall I’m very happy and will use again.