We had our booking canceled twice by the rental company. The first time was because the driver had a US license, not a Chinese one. The second time was because the reserved Kia Rio wasn’t available, and the staff suggested switching to a Toyota Corolla. On the third attempt, we booked the Toyota Corolla again, but when we arrived, they said there were no Corollas available and upgraded us to a Mercedes EQB 300 SUV. However, it turned out to be an electric car, and the range was only 194 miles, making it unsuitable for longer trips like to Miami. Unfortunately, charging stations in the Orlando area are scarce. During the 3 days we had the car, we could only fully charge it once on February 9th at a station 1.2 kilometers from the hotel. On the return date, February 10th, we drove to St. Cloud and tried three different parking lots to charge the car to the required 85%, but all required downloading an app, which we couldn’t get to work. In the end, we returned the car to the Orlando Airport location with about 60% charge, lower than the 85% required. Thankfully, a staff member was present, and after explaining the situation, we were only charged $0.12 for the electricity difference (see the receipt from February 10th attached).

The reserved car was unavailable, so they gave us another car.

The process of borrowing and returning the car was very convenient, and the staff were very easy to communicate with.

Very friendly and quick service for both rental and return.

Great service all round

Excellent and definitely will be using again.