The Hertz shuttle bus is visible right outside the airport.

The process was smooth, took about five minutes.

Convenient and fast, no forced insurance. The only drawback was that we didn't get the car we ordered; instead, we got a Buick Encore, which is smaller and had 7,000 miles on it.

The car had faults - steering vibrating when at speed, oil fault, tyre fault light came on intermediately. The smell from cigerettes, masked by chemicals which were overpowering I exchanged the car due to the above

Our fault I guess but the pick up point was not close by Chicago City Centre and our Lyft driver had a little difficulty finding it. Staff at the centre were helpful as when the SatNav arrived the holder for it was not compatible with the unit. One of the ladies gave us her car phone holder which did the job to a fashion but the unit was prone to falling off it. Expected better when paying upwards of $300 for the satnav rental. One big issue for us was that after a few days the car system alerted us to low air pressure on front os tire. I topped it up at an airline but thereafter we we had to top it up each day at the start of our days travels which was a bit of a pain. The car performed well enough though throughout the journey. Car was a Jeep Cherokee and was big enough for our needs.

Can’t fault Easyrentcars.com. Good process and price