I've rented cars multiple times in Europe and have always been very satisfied, leaving good reviews. However, this time with OK Mobility in Spain was quite disappointing. This company is a local Spanish car rental provider and requires a deposit of 2000 euros (while others only ask for 300 euros). I ended up losing 282 euros unfairly. In addition, it took 1.5 hours from arriving at the location to completing the car pickup. Furthermore, the fuel gauge showed only half a tank when I picked up the car, but I refueled fully before returning it, afraid of being charged unfairly again.
“I wasn't able to return the car after office hours, that's unacceptable!”
About OK Mobility:8.0/10
My returning flight was at 7am and when OK rent a Car did not give me a choice to drop the car keys before 7am. I end up asking a friend to return the car keys so I wouldn't loose my flight. This is first time that I heard of a rental car company with an office in an airport that will not allow the car to be returned after business hours. I would not use this company again
La voiture a dépassé mes attentes : C1 4 portes au lieu d'une fiat 500 3 portes, super pour 4 personnes !!!
Une indication dans le terminal de l'aéroport sur le point de départ de la navette pour la récupération du véhicule serais utile.
Overall an easy experience, I paid £125 for a full tank of full and got £41 refunded despite using just 1/2 a tank, which was the only real negative. Shame the French Car in Spain spoke in only German as we speak, English, French, Spanish and Portuguese but not German therefore were please we took a sat nav with us that we could programme.
About QEEQ:10.0/10
We paid as expected, OK RENT A CAR tried to get us to pay extra as we were told they would for additional insurance, even though the car is insured rather than the driver like in the UK. I am happy with the price paid and the instructions I received from the booking.
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