Disaster at car rental facility

Quick pick-up, friendly staff. Very few cars in the lot.

Waited in line for 40 minutes around 9 AM; only one person was helping customers. I booked a Ford Escape but got a Jeep Renegade! Are they even in the same class? An SUV that can't fit two 24-inch suitcases in the trunk! It's clear why they kept pushing me to upgrade the car! When I declined, they gave me this piece of junk. The agent spent two minutes asking if I wanted to upgrade without even looking at me once. When I said no, she coldly handed me the keys without another word.

Both the pick-up and return process were quick, and the deposit was only 100 dollars. The entire experience was very pleasant. When renting a car, you don't need to worry about electronic tolls, as most American highways are toll-free.

Originally booked a Ford Focus, but was informed at the airport that it wasn't available. After some negotiation, I paid a small fee to upgrade to a Ford Mustang. AVIS had good service, the pickup and return process was convenient, the car was fairly new, and it was in good condition.

Thought I had hired a compact car, but was given a much larger vehicle at no additional charge.