Avis is overall pretty good. I use it often.

Poor attitude

Returning the car with Avis was pretty easy. Sometimes, if you rent from younger staff, they might suggest upgrades. For an extra $10 a day, I upgraded to a GMC YUKON, which was worth it. But occasionally, you get an older staff member who doesn't offer upgrades and lacks knowledge. They equated a Ford Expedition with a Chevrolet Tahoe, which is clearly smaller. While the Expedition handles better, if handling was my priority, I wouldn’t rent the largest car. The office staff were generally friendly, but the Mexican or Asian staff inspecting cars at the parking lot were quite arrogant. Definitely a bad experience. Why put on airs when you're just inspecting cars? I will never rent from Avis again. Most expensive, yet the service isn't that good!

Car fine except that oil change requirement went on after 250 miles whereas we drove around 3,000 miles over two weeks

All fine

Pick-up location was under staffed so I had to wait quite a while.