I went to the store to pick up the car, but when I arrived, the store was closed—due to Independence Day in the US—and there was no prior notification. After contacting them by phone, we were told to pick up the car at the airport, which cost an additional $20 for the ride. At the airport, they charged an extra $40 for the pickup, leading to a total of $60 additional costs and wasting a lot of time. Why wasn't I notified in advance? Poor service.
I booked a Suburban, but they didn't have the car available and claimed that only a Lincoln Navigator was left, so I ended up taking it. When I returned the car, they charged me an extra $2200, claiming it was due to the change in vehicle type. This amount was even higher than the original rental fee. Thankfully, the rental platform and the car rental company communicated, and the extra charge was refunded. Everyone should be cautious when renting cars to avoid getting trapped by rental company schemes.
At Los Angeles Airport, the staff keeps pushing additional insurance and even tried to convince us it was mandatory. Only after my strong questioning did they admit it was optional. They seem to take advantage of non-native English speakers.
The service attitude was really poor. The reserved car type was unavailable. I booked an SUV, but they recommended a Mercedes sedan instead, claiming it had a built-in GPS. What a hassle.
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