The lady at check in counter did not ask if we needed an upgrade. Kept saying you booked through a third party so we can not help you. Asked us where we were going and said in a sarcastic do not go on unsealed road. I said we never intended to. The other guy at counter said we could have an upgrade she said no I have already processed it.
The service was excellent, warm, and attentive. For someone who doesn't speak English, they were very friendly, patient, and meticulous. The vehicle's performance was outstanding, with full features including cruise control and lane departure warning, which was very helpful for me, a newcomer to Australia driving on the left side of the road. It constantly reminded me if I drifted out of my lane. Most importantly, they didn't have any hidden charges. During this Great Ocean Road trip, the only extra costs were tolls, with no other charges for violations or parking fees, which made me very happy. I'll definitely choose this company again when I come back to Melbourne.
“Cheaper than going direct and once we had the car no problems”
About Europcar:9.3/10
Difficult to get a quote on comprehensive insurance and when i did, it did not match that quoted at the counter which was higher, the desk assistant was helpful in sorting this out
Europcar had non of our details in the system or any other customers so it was an over an hour to process six customers with only one member of staff on duty, created for a poor customer experience
About QEEQ:10.0/10
I did not need to interact with Easyrentcar. One area for improvement would be a local Australian number for help, you have it for New Zealand, why make Australia call Singapore?
Some challenge with accessing the booking on the europcar susyem. Eurocar agent had to make a manual contract and it took some time to try various options. i dont know if this was an Europcar or easyrentcars issue.
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Customer Service
Car was perfect for our needs.
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