Easy to pick up and drop off

First time using international car rental, Hertz's service was excellent and very satisfying.

They aggressively pushed insurance to Chinese customers. When refused, we were told there were no Toyota Sequoia SUVs (which start at 500,000 RMB in China) available and were given a Hyundai Santa Fe SUV (which starts at 110,000 RMB in China) instead. When questioned, they blatantly lied, claiming it's the same class of car. We couldn't fit our luggage and had to pay extra to upgrade and buy Hertz-recommended insurance again. This was the first time we encountered such a shameless car rental company after renting cars abroad multiple times. Even giving them one star feels too generous.

The counter staff could have provided charging details (i.e., how it is billed since Tesla charging is associated with the car, not an external credit card or the like). Also, a charging cable for non-Tesla charging would have added flexibility (although Tesla charging network is great).

Car (camaro) has mechanical issues (steering/wheel alignment issues and was overdue for service by 5,000miles) meaning it was dangerous when driving on motorways above 60mph. Swapped the car at Las Vegas the next day. No customer service. Didn’t have a replacement so had to go with a four door even though we had especially booked an American muscle car for our honeymoon. Very disappointed with hertz and wouldn’t bother booking a car with them again given lack of customer service. Had a much better and smoother experience with Dollar.

Positive 1. The customer service during pick-up was fast. 2. The customer service during drop-off was equally faster and smooth. Negative 1. I booked a Jeep Cherokee cause I will be driving from San Diego to San Francisco and would need a bigger car so my family will be comfortable. They changed this without notice to a much smaller Buick Encore without any explanation. 2. I ordered a toddler seat for my 5 yo kid and confirmation was sent for this. But at the time of pick-up and I ended up travelling to from Carlsbad to San Diego Airport ( a total of 1 hour ++ trip) and end up wasting half-a-day of our planned trip. 3. and because we have to adjust our trip, we have to extend our rental. 4. I have used Hertz before and they would normally explain the gas and time of return, I totally forgot about these things because of the rush and I ended assuming that I need to fill-it-up in full. I also found out that I was being charged to pay for overtime time charged and I needed to call the customer service to cancel the charges.