Ease of booking and a pleasant rental experience

Very good.

The store pushed for insurance sales, and after I refused to purchase, they maliciously nitpicked when I returned the car. I picked up the car at night, the lighting was dim, and they only prompted to check the body, not the rims. When returning the car, they claimed there were slight scratches on the rims and maliciously demanded 260 euros for compensation. The scratch was less than 2 cm and it was unclear if it was caused by me, but they still made me pay. This car rental company is maliciously targeting Chinese consumers.

Car was excellent, it was all spoilt by the counter staff on pickup. I was lied to about how my excess insurance wasn’t as good as OKRentacars insurance as my insurance cost less. I was then guided to a term on my insurance around requiring a police report to log a claim and told that I couldn’t always get one. When I pointed out the police report is only required for an accident where the police are called the member of staff was annoyed that her trick didn’t work and started moaning at me in Spanish, very unprofessional.

Worked well, nice and easy. Shame about the car provider.

Ibiza Airport meeting point location needs serious improvement. Has to be manned or find a system where each customer who arrive can get a queue ticket order and form the queue in order of arrival to avoid storming the shuttle van. Also signs to inform that EasyRentCars booking might be with OK Rent a Car. Better welcome and information at the airport will grow the number of customers on the long term.

Stay sway from this company. Price is cheaper, however the experience at the rental place is terrible. 1. Good luck to have find the shuttle once you are at the airport. Then, it is not coming every 10-15 min, but more like every 30min or more. It took us over 1hr from when we got our luggage 2. You finally arrive at the rental place, take your ticket and be ready to wait for your turn. Another 1 hr 3. Car was great 4. Drop off. Be ready to also spent time returning the car and wait for the shuttle. We almost missed our plane. Plan at least 2-3h 5. I would pay a little more and rent from another company