Excellent customer service, and the car was comfortable and worked well

I rented from ACE twice, both in Wellington, so I'll comment on both. The first time, an older gentleman helped me. He was very slow typing and wasted a lot of time; it took almost an hour to get the car. The second time, a young lady assisted me. She was very professional and kept pushing for the quick claim service, repeating it multiple times. The Auckland branch is good, with early opening hours—starting at six in the morning.

When I arrived at the airport, no one answered the phone at ACE, but thankfully I saw an ACE shuttle and took it directly to their site. Otherwise, it would have been a bit of a hassle.

Car was more than up to the job required although sat nav would have been better as an option Staff at ace couldn’t be more helpful

QEEQ bilking procedures were extremely easy Also all enquiries were dealt with easily & professionally

The car had not been (re) cleaned again before we took it, there were a number of bird droppings on the car. I've never seen this before . . . The inside was clean. We often have difficulty at the airport finding the area for the shuttle, more information should be included with the booking.

Have your app, very easy. Like the fact that there isn't an extra charge for 2nd driver. Don't know who is responsible for helping the renter find the shuttle at the airport . . . Ace or Easy??