CARHOOD CAR RENTAL REVIEWS IN AUSTRALIA

The car was exactly as promoted so no nasty surprises!

Great app so easy to use!

We did an after hours pick up but the communication was great and we had no issues with the pick-up. Drop-off was equally smooth. The car itself was fine and just what we needed.

Fantastic communication throughout. We arrived in Sydney on a Friday night at peak time. We had to wait a little for the shuttle but Carhood kept in contact the whole time. The driver was friendly and polite and the guys at the counter were wonderful. We will definitely use them next time!

We use Easyrentcars a lot...the price is awesome and the booking process is simple.

The car we booked wasnt available so they down graded us and gave us a smaller car which was terribly damaged. They also didnt have a baby capsule for us so we had to use a large child seat. They take half an hr to pick us up from the airport and then wouldnt give us a lift back to the airport after we had dropped the car back and insisted we take a taxi, which they said they would refund but so far i havent been able to get anyome to refund our taxi costs. Another man we met also had a similar experience to us, his car broke down and carhood didnt g ijve him a replacement car, they made him wait for hrs while roadside assisst fixed the car.

EXCELLENT

EXCELLET

Very good - only disappointing aspect was there being no one staffed to shuttle us to the airport on car return

The car and the condition is good. But I was abit thrown off by the absurd penalties cos it’s extremely high and unreasonable. And I also don’t like that the insurance add ons are presented last minute and pressured you to take the insurance by scaring you with the penalties

It’s ok

Carhood surpassed expectations, service was friendly and efficient. When we returned the vehicle, drop off was super fast and they got us to the airport immediately. Couldn’t have asked for better and will use these guys again for sure.

All good, easy transaction.

car had damage veto every panel, took 50 mins to pick us up, and after we'd payed they said they wouldn't take us back to airport when we returned car .

Great service

Excellent website and great deals

a location map for return of the vehicle and location of the local petrol stations would be very useful.

Car exceeded my expectations,

Counter staff very great. Very friendly. Car had lots of dings and scrapes. Every panel had some kind of problem. Do you charge the client for the body repairs, then pocket the money? It seems so. I think that is devious. Car smelt rather funny when sitting in the sun. Like mould or b.o. or similar. We booked a small car, but we drove a 7 seat SUV. We were happy, it was a nice car to drive, but if my wife was the driver, she would not be happy with the large size, as a small car was booked.

Better is spelt without a h!! And I would like a reminder message a week or so before the car booking. Other than that all good.

Good little car

Simple and fast. Insurance cost was not clear

When I started looking on skyscanner, the deal was showing unlimited kms, when I went to carhood, they would not allow me even 20 more kms and they said they will not cancel the booking either and I will be losing my money. I was told pick up would be at 9, they came to pick up at 9:50. For almost an hour I was waiting out in cold for them to pick me up. I was going to take the car to Canberra for a meeting and hoping to leave at 9 in the morning, I eventually left at 11 because of everything with the booking and the rude behaviour of their staff. NEVER EVER booking through them again.

Whether the airport pick-up service can serve the corresponding car rental time, return the car at 5 pm but the airport shuttle bus only serves until 4:30 pm

Very easy and good service, will use again and recommend to my friends. I visit Brisbane often so it’s nice to have a car and easy hire.

When I drop off, they were able to do a 10min trip to the airport, but could not do the same 10min trip to somewhere else. Why? It was a little frustrating.

The site was good, good price.

Ended up paying a huge amount to rent a Toyota Yaris for several hours. Appear to have been overcharged and still waiting to hear back from someone at carhood to let me know what’s going on. Really put a dampener on the whole day

We were upgraded due to a fault with our allocated car. No complaints, had a great trip.

Easy and transparent booking process.