“Too much hassle
Not professional service
Need to improve the service which make customer happy”
About samurai:4.7/10
Lack of English communication
Hard time to communicate on arrival through telephone because most tourist wouldn't have a sim card to call
Should be able to pick up car directly from airport
“It was okay and turned out fine. Ut it wasnt easy”
About samurai:7.7/10
We had to change car because the one rhey gave us was not good (the seats behind had small backs and no head rest. We had to argue a little with the owner in order to change vehicule.
“Good
Shuttle pick up a bit stressful initially ly”
About samurai:9.7/10
Friendly English speaking staff.
The shuttle pick up details did not specify the level of the airport terminal for pick up that was not outside international arrivals.
I had to make an expensive international phone call to find the shuttle bus
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