TIMES CAR RENTAL REVIEWS IN JAPAN

Counter staff was helpful, however, no sure why i have to wait for 45 min in the airport to be picked up by the shuttle bus service to Times!

On the whole, was a great experience, values met with my expectations.

Easy to find staff at the airport. Pick-up and drop-off are very fast. I reserved honda fit car but Times upgrades car to toyota premio with same price.

Friendly UI. Offer the good price and discount.

Smooth rental experience

Very satisfied

The car dispatching was a bit slow, but the staff were friendly and provided clear explanations without pushing insurance sales.

We got a 130,000km old car, barely made it uphill, very stinky and with a leaky air con that made driving with 38dgs outside a nightmare. The staff didn’t really speak English and the only thing they made clear was that upon return the car needed to be refilled in a specific gas station and that they would need to check the invoice. Unsurprisingly this has station had the most expensive gas in Kyoto, 20¥/ltr more than anywhere else! A rent a car to avoid!

Awesome and nice service

On the third day of renting the car, the engine suddenly had issues and could not be driven. We called the accident service center, but the staff was unclear about many issues, including whether we need to cover the cost of arranging staff and towing, and how the compensation or follow-up work would proceed.

車は新しく清潔でした。

予約はとても簡単にできました。

Times is good. I always rent your car. This car a bit old but it still good.

The lady at the counter when returning the car was very impatient and rude, lacking the usual Japanese service spirit. She was irritable and couldn't speak Chinese. It was really terrible!

The GPS was poor as it could not have update phone no when accessing gos

Tout était parfait, merci encore

Parfait

The counter stuff is very helpful and polite, but can't communicate with English.

Fast response

Since we arrived at the store late and delayed their closing time, the male store manager was very displeased and gave us a hard time before letting us take the car. But the female staff had no issues. These three laughs are for the female staff.

Got a decent car, a Mazda with 65k km but in good condition. At the counter none of the (young) clerks spoke English so we used google translate... Thankfully we didn’t experience any problems during the few days we had the car, otherwise I don’t know how we would have solved them!

On the reservation, i order the Kyushu expressway pass at remark. When i take the car, you staff say can't provide this pass. Why can not reply me early? At last about the extra rent ETC card. Why can not provide this extra service?

On the reservation, i order the Kyushu expressway pass at remark. When i take the car, you staff say can't provide this pass. Why can not reply me early?

カウンターに一人しかいないため、常に列が出来ていて手続きに時間がかかりました。

The car model was not the type I reserved, and my luggage couldn't fit.

I flew an international flight, but the car rental pickup point is only near the domestic terminal in Japan. So, I booked a car at the domestic terminal for convenience. However, it turned out the distance between the international and domestic terminals is quite far. The company's desk at the international terminal does not offer a shuttle to the rental point or the domestic terminal; you have to take a public shuttle on your own. When returning the car, the rental company also won't take you to the international terminal. Their service is rigid and needs improvement.