TIMES CAR RENTAL REVIEWS IN JAPAN

Provide umbrella in the car will be good as an added value for the customer.

The car that I rented wasn't available and the person who serviced us immediately upgraded us to a practically new car with less than 3km on the odometer. Even though the car rental office closed at 8pm, there was someone waiting for us as we exited the airport close to 9pm.

The site was easy to navigate and customer service representatives responded to my emails within 30 mins.

Highly recommended

We cannot locate the place as we keep looking out for signs of Easy Rent Cars. We did not know that we are renting from Times Car Rental. Our booking information did not indicate so and we keep asking for directions to Easy Rent Cars without success. It was a kind local uncle that helped us made a phone call and that is when we realize we are to go to Times Car Rental. End up we pick our car 1 hour later than the booking time. We were also not given the car that we originally booked. We booked for a honda fit but we got a toyota instead. fortunately the toyota served us well. The car is very clean and easy to handle.

Satisfied

It's okay, nothing special to mention

Great service. Good English skills too.

Not particular on rental company but on the KEP expressway pass coverage, which is not very clearly stated.

Tuvimos que esperar más de 90 minutos para que nos atendieran, no hablan inglés ni nos dijeron nunca el motivo por el que tuvimos que esperar tanto. Atendían antes a clientes que llegaban más tarde que a nosotros. Con un niño de 5 años no es una buena experiencia. No lo recomiendo porque para viajes de pocos días perder tanto tiempo solo en recoger el coche es muy malo y es muy frustrante no poder comunicarte porque no hablan tú idioma o inglés. Mi sensación es que cogieron muchas más reservas de las que podían atender y por eso fue más barato. Para compensar nos regalaron el depósito de gasolina. El GPS en inglés vale para poco, en realidad el interfaz está en japonés, solo las indicaciones de voz son en inglés. Si puedes usar Google Maps y tener el GPS adelante coche para una emergencia pues mejor.

Al principio no nos garantizaban la silla infantil pero tras solicitar garantía en la reserva (sin la silla no podíamos coger el coche) nos confirmaron la reserva de manera rápida.

About Map code is japaneses language only , it’s not practical . If company can provide manual booklet and code for tourism place , it would be wonderful.

Overall acceptable, but no air conditioning at rear seat

I ordered ETC card for passing toll gate but they said not available or something I don't understand from their staff speaking.

None

Seamless process. Polite and helpful

Nil

The car was a bit old and not in very good conditions

Fairly good

Very friendly attitude

Not the requested car, they provided an old and worn-out vehicle.

After completing the car rental formalities at Narita Airport Terminal 2, we waited for almost half an hour before a vehicle was sent to take us to the nearby branch to collect the car. It turns out they wait for a group of renters to complete their paperwork before dispatching the shuttle. I recommend keeping this in mind when planning your schedule.

Overall satisfied. The car's GPS only accepted Japanese input.

Times did not send a pick up to Matsumoto station as advertised. However they arranged to drop us back to the station in the night.

Got the best deal here for the high season of golden week .

in the terminal it says we need to find them in the counter but there was no employee but they left a note we called but your language was hard to understand and the map is confusing , Your service needs improvement.

Got the wrong car and an old one.