CAR RENTAL REVIEWS ON ALAMO AT TORONTO PEARSON AIRPORT, YYZ

I do not understand English, but the car rental location was easy to find. Both picking up and returning the car were very convenient. Thumbs up!

Terrible experience, really terrible... We booked a car in Toronto while in China, with a return in Quebec, an 8-day trip. We arrived at the designated pick-up spot about an hour early. There were two drivers in our group... and each of us was told our documents were inadequate. One didn't have a Chinese driver's license, which was understandable, but the other was rejected because the photo was not satisfactory. Communication was difficult in a foreign country... we had no other choice. However, under the same conditions, we immediately rented a car from Hertz next door. Because the pick-up spot was in an underground garage, the signal was poor, and communication took longer than our pick-up time window, resulting in order cancellation. We contacted customer service to explain the situation... but now they are saying our prepayment is non-refundable. Can this kind of special situation be handled differently? Charging some fees would be acceptable... In the future, please make sure to plan well for pick-up and return times, including any possible flight delays.

The wait time to pick up the car was quite long, and they didn't tell us how to exit the parking lot after we got the car. We had to drive around and observe everything to find the right way out. However, the return experience was excellent.

Satisfied

Satisfied

The parking lot is right across from the terminal, very convenient. The car exchange process is also very simple.

The staff are patient and don't push insurance. The handover process was quick.

The vehicle booked through the rental platform was rather old, with mileage over 20,000 kilometers. When I requested a replacement car, I was asked to pay additional rent, and they provided a brand new Lincoln MKC (SUV). The ride was comfortable, and the trunk could surprisingly fit four 28-30 inch suitcases. Alamo's rental procedures were straightforward.

Like: This is my 2nd time renting from Alamo. pleasant experience and service
Dislike: They didn't inform me about the Toronto Highway 407 Toll options

Customer service lacks problem-solving ability

We picked up the car in the morning with hardly any wait time. The staff did not push us to buy insurance.

They provided a brand new car with less than 15,000 kilometers. The performance was excellent and I am very satisfied!

The check-in process was very thorough. To ensure we had a car with a GPS, they upgraded our vehicle and offered extra insurance options. The only issue was that the baby seat was missing one buckle.

Like: Good rental price
Dislike: Location from the terminal for pick up was too far.

The suggested credit card linkage for tolls and fuel discounts required a pre-authorized hold on the credit card. Furthermore, the fuel discount involved an upfront service fee by the company, making the discount feel insignificant during refueling.

The attitude was neither humble nor overly enthusiastic, but they were able to answer all questions!

Like: Really liked the car. Got a much better car than ordered. Staff were great!
Dislike: Nothing

The back seat was dirty and hadn't been cleaned, which made for an uncomfortable ride.

Pretty good, there are many options available for the same class of vehicles. We spent an extra 20 CAD per day to upgrade to an SUV, and ended up with a 7-seater Paladin, which was too big.

Attempted to sell insurance and a full tank of fuel