1. When picking up the car at the Barcelona airport branch, Mr. Giovanni clearly stated it was a pre-authorization and confirmed the insurance proof provided by Car Rent Deals, but he still charged for insurance. It felt discriminatory and unfair. I recommend recording conversations as proof.
2. In Porto, Portugal, our car was broken into and luggage stolen. We made numerous calls to the number on the business card requesting a car replacement, but we were continually told to return to Barcelona airport to exchange the car. We had to drive with a damaged car for 90 minutes to Vigo airport in Spain to try and get a replacement.
3. When returning the car to the Barcelona branch, the counter staff shrugged and said the system was down, unable to confirm any issues or provide any documents, leaving us with no choice but to leave due to our flight check-in time.
4. After returning home, I found an additional 150 euros charged on my credit card statement beyond the rental agreement.
Picking up the car was very smooth, though the integrated QEEQ navigation was pretty useless. The company doesn't push for reimbursement, but it was extremely difficult to find the elevator, so I had to lug my suitcase up the stairs.
Overall, this is one of the better car rental companies in Barcelona. The location is easy to find, and the cars are relatively new, like a 2023 Mini. The staff recommended an upgrade, but it was very cheap, only 10 euros per day, and there was no pressure. They only asked about insurance once, so the whole process was very smooth. The only issue was that their customer service phone number couldn't be reached. For late-night returns, you can just use self-return.
El auto alquilado fue un Cupra. Excelente espacio en el maletero, caben dos maletas de las grandes y alguna mochila más. El personal muy profesional y con conocimiento de los autos. Repetiremos
About QEEQ:10.0/10
QEEQ es una plataforma que utilizo seguido, muy fácil y práctica. Sobretodo cuando disminuyeron el precio! Volveré a utilizarla. Conviene fijarse si el alquiler es con una empresa cuyo mostrador esté en la misma terminal del aeropuerto o si es remota. Para saber qué esperar y tiempos de recogida y devolución.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
W.Tan
-
-
-
-
View more >Donald Dickens
-
-
-
-
View more >M.Rosoff
-
-
-
-
View more >-
-
-
-
View more >S.Singh
-
-
-
-
View more >Prudence Kennan
-
-
-
-
View more >Burke Jacob
-
-
-
-
View more >Marvin Curme
-
-
-
-
View more >Philip Goldsmith
-
-
-
-
View more >Andy Carmen
-
-
-
-
View more >Montague Clare
-
-
-
-
View more >Evelyn Gallacher
-
-
-
-
View more >Alexia Reade
-
-
-
-
View more >Novia Wodehous
-
-
-
-
View more >Maud Lynd
-
-
-
-
View more >Violet Trollpoe
-
-
-
-
View more >A.Juanola
-
-
-
-
View more >Julie James
-
-
-
-
View more >Y.Algarisi
-
-
-
-
View more >Belinda O'Neil
-
-
-
-
View more >Car Rental Brands Ranked In Barcelona
Pay for Car Rentals with Crypto