We waited in line for over an hour and a half didn’t even get an apology For the long wait he was quite rude hand me the keys said there is one mark on the car .... well another 15min walking around checking the car so I took pictures of the car email back straight away I will never recommend any of friends to go with Europcar
Customer service were accommodating with our delayed pick up due to an unforeseen circumstance. Security deposit refunded 1 day after returning the car.
The service attitude of the staff and their headquarters was extremely poor, filled with discrimination against Chinese people; when picking up the car, due to arriving a bit early, there was earlier communication that if picking up early, the return should also be earlier, but the staff's unprofessionalism almost caused an extra charge of more than 200 dollars.
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