CAR RENTAL REVIEWS ON AVIS AT FRANKFURT AIRPORT, FRA

Price increase for upgrades, pressured into full insurance, paid 150 euros more than online booking

There were no obvious signs for the parking lot location, which was the only downside. The car's performance was good, and the service was also satisfactory.

The car was fine, but the German lady at the rental office was extremely grumpy. Just arriving in a foreign country and not yet accustomed to the English environment, I was slow to respond, and she was incredibly impatient. She misread my order and I had to argue with her for over half an hour until another employee came and sorted out my order. Due to the additional half-hour, I was charged for an extra day of rental. I asked for a refund through the rental platform, and also disputed the charge with my credit card company. When neither route seemed to work, the rental company proactively refunded me for the extra day. Lifelong fan of this rental platform.

They provided a Kuga, which I later realized was the same as the Ford Escape that's recently been released in our country.

It was okay

The customer service is very enthusiastic.

Very poor service. They gave me a Renault, which was not stable at all. Also, the final price was much higher than what was shown on the rental site. After repeatedly verifying the charges and showing my booking's quoted price, the staff reluctantly removed the extra charges. Terrible experience.

Good company

QEEQ is a great company with excellent service. I've chosen them for my international trips over the past few years.

Pretty good.

Inconvenient

Smooth pick-up process

Avis at Frankfurt Airport is too bad! They really disappointed me. They destroyed my trust by charging me double insurance without any consultation, didn't explain anything, and didn't show me the contract. They just asked for my credit card and charged me 1500 Euros. Afterwards, despite many calls, they refused to correct it. Even Avis Landau called and emailed them, but Avis at the airport was still unwilling to correct their mistakes and didn't return the extra money to me. I had to drive 200 km to the airport Avis to cancel the old order, but even then, their bad service was evident again. They asked me to wait and didn't return the extra money, which really disappointed me. AVIS was very disappointing. They damaged the trust customers had in them. I had already informed them that I had bought full insurance in China through QEEQ, but they still charged me for another full insurance and refused to refund. They charged my credit card 1500 Euros. Resolving this issue took me several days and a lot of energy. Over the phone, they were indifferent and unwilling to solve the problem. In the end, I had to drive to the site to resolve it, which severely affected my overall good mood throughout the trip!

Pretty good and very convenient

The car was in great condition, the counter was easy to find, and the service attitude was excellent

Picking up the car at the airport was very convenient, and the staff were really nice. Everything went smoothly.

AVIS offers a good car rental experience. Very convenient and quick.

The process was very fast.

Extremely satisfied

The person in charge was arrogant.