CAR RENTAL REVIEWS ON AVIS IN SALT LAKE CITY

We had a group of 4 cars, and each car was charged $20.62 without explanation.

Smooth service process.

Pickup and return were very convenient. We got a hybrid car this time, saving a lot on fuel costs. After returning the car, the system mistakenly showed it wasn't fully fueled, but this was corrected over the phone by a helpful staff member.

The pick-up and drop-off process was fairly smooth. The company is very trustworthy. While they suggested upgrading the vehicle and insurance, there was absolutely no pressure. Just remember to take photos of any car blemishes during pick-up to avoid any disputes when returning the car.

Charged $13 per day for multiple drivers, but didn't charge for the other two rentals from the same company.

We chose a relatively new car, and the staff was very friendly.

Fast service

The first Japanese car we borrowed showed a warning sign not long after. We had to use it for a few days before going back to the store to replace it with an American Dodge.

American people are really helpful—After dropping off the car in Salt Lake City, I had a flight back to LA. Unfortunately, the GPS led us to a timed parking lot instead of the return lot. With less than two hours until the flight and an iron fence between us and the return point, I couldn’t show my parents how anxious I was. I jumped out of the car and searched for help in the deserted area. Luckily, a staff member appeared after a few steps and, after I explained the situation, she drove us to the correct drop-off point, hugged me, and told me not to worry before running back—such a heartwarming and memorable experience for my parents too!

Picked up the car directly at the airport, waited for about four people.

Satisfied

Spent too much time waiting to get our car.

Waited in line for 40 minutes around 9 AM; only one person was helping customers. I booked a Ford Escape but got a Jeep Renegade! Are they even in the same class? An SUV that can't fit two 24-inch suitcases in the trunk! It's clear why they kept pushing me to upgrade the car! When I declined, they gave me this piece of junk. The agent spent two minutes asking if I wanted to upgrade without even looking at me once. When I said no, she coldly handed me the keys without another word.

Queue and processing time were too long. We had to wait for more than an hour and a half despite being exhausted from the trip.

I originally reserved a five-seater SUV, but they upgraded me to a seven-seater. The Ford FLEX is too long for convenient parking, so I requested a change. They gave me a Ford Explorer with just over 20,000 kilometers on it, equipped with 4WD and hill descent control. Many thanks to the American lady at the AVIS parking lot at Salt Lake City Airport, who patiently used the translation app to communicate with me and helped me get the car change. This made my driving experience in Yellowstone Park extremely comfortable.

No staff accompanied to inspect the car. The car they gave me showed 'engine oil change soon' on the dashboard halfway through the trip. I wasted a lot of time and gas trying to contact Avis, but got no response. Customer service didn't answer, they only took calls for new bookings.

Staff attitude was unfriendly

Avis customer service was horrible. Tried to find some specific info on the rental vehicle but could not get to the renting location and call center could not provide it

Pretty good, at the airport

The car was rented with a full tank as agreed, but they still charged $44 for fuel.