CAR RENTAL REVIEWS ON YESAWAY AT LOS ANGELES AIRPORT, LAX

Online I booked Car for 10 AM but didn’t pick up until about 11:30 by the time I left there it was 12:20, so I still have to pay for the time I booked online, doesn’t sound right. I wasn’t even using the car so how can you charge me for something I didn’t use

Wish I have known Yesaway sooner.

Yes, the price drop feature worked great.

The counter staff were friendly and considerate of the customer's perspective.

The service was very satisfying. We arrived at midnight, and the procedures were completed quickly.

Great experience. I would recommend to everybody.

It was an adequate vehicle

Very nice service

Car was good was a last minute change of vehicles, it was a bit dirty on the dash area, the stickers on the windows sometimes tend to my thinking there was a car on my side due to location and my peripheral vision.

AWESOME experience. Very easy and customer focused.

It took really ling time to process the pick up of the car.

Easy and smooth booking with great competitive price

Customer service was amazing. Such friendly staff. Loved it. Will rent from them again!

Got overcharge for a mistake made on booking. Tried to explain but had little success.

The service was very good

Car definitely exceeded expectation. Very nice! Great price! Employees very nice and friendly. Only thing is the so called shuttle service. It’s a city bus that only stops/picks up at certain terminals and hard to find. I ended up taking a cab for $20 so not too bad. They paid for an Uber back to airport when I dropped off car. So they are really nice just wasn’t aware of how shuttle service worked. I will definitely rent from them again.

Finds cheapest prices!

The most important thing is the language. The staff are all compatriots, making communication very easy. This is very important and worth promoting to all compatriots coming to the US to rent cars here.

The staff at the rental store exhibited completely different attitudes with and without surveillance. From the airport pickup to the store, their attitude was very good, humble, and the explanations were clear. I assume there were cameras in the shuttle and store. However, once all the paperwork was completed, they took us to the parking lot and handed us the keys, casually said a few words, and left. They didn't give us any time to inspect the car or provide a simple briefing (they mentioned during the rental process that there would be a briefing). We noticed a scratch on the right front door and had to walk back to the store to find the staff. He then told us that the insurance we purchased was very comprehensive, and we could have any damages covered, then he left. After getting into the car, we found that the USB port was not charging, so we had to go back to the store again. The overall experience was very poor.

Quick, easy and friendly service! Will definitely use them again!

I love the car I got. It was clean. It came with car changer, umbrella, and phone holder. The customer service was nice. If I come back to Lax I am going to Yesaway. Thank you for everything.

The car did not include liability insurance so was forced to buy this. The price was therefor not so cheap. Easy car should inform customer about this.

Everything was great! Very nice and helpful

After hour location gps address is not correct. Pick up was super nice and friendly check in was super friendly and quick