CAR RENTAL REVIEWS ON DOLLAR AT LOS ANGELES AIRPORT, LAX

Very satisfied

Extremely frustrating. Rented a car for 12 days at a cost of 6000, but upon arrival (on time) we were told there were no cars available. They offered us an electric car instead. We had plans to travel across four states, including the very desolate New Mexico, and we were given an electric car. We asked the on-site staff if we could reach our destination with the electric car, and they clearly said no because there are not enough charging stations along the way. When we complained to the rental platform to get an explanation, they said they had given us a solution and we didn't accept it! What?! Is an electric car considered the same model as a gasoline car? Finally, after arguing, they made us wait for 2 hours. We waited from 9:30 to 12:00 and still no car. Eventually, we paid an additional 6000 for a slightly larger Hyundai, doubling the estimated rental cost. The customer service could only apologize and say there was nothing they could do because we didn’t accept the electric car.

It's okay, pretty standard.

Aggressive upselling

the counter people want give other services that i dont need it

excelent

Pretty good, easy to communicate without barriers.

Satisfied

The service was very good.

I hadn't been to LAX in a long time and forgot how to find the shuttle, so it took me a while to locate it. The store wasn't very busy in the late afternoon around 6-7 PM. It shares the premises with Hertz. I waited in line for about 10 minutes before enquiring what cars were available. They offered me a Nissan Armada and a Ford Expedition, and recommended the Ford because it was a newer model. They suggested additional insurance, but I declined. The car was okay, though not exceptionally clean. There were some residual spots in corners not easily visible, but it was acceptable.

The service was good except for the long wait in the queue. The car was of good size and performed well during the 18 days we had it except for an annoying rattle from the left hand side. Drop off was easy.

Good interaction with QEEQ. Good value in having the Diamond membership since we booked 4 vehicles during our trip.

Overall it's okay, this is my third time using Dollar. Pros: It's cheap and the car condition is decent (Hertz is better but more expensive). Friendly reminder: If you're renting without a US ID, you need to buy third-party insurance. On the platform, you can just buy the basic third-party insurance because the staff in the US will almost enforcefully upsell their road assistance (personal experience: even if you buy the full insurance package on the platform, they'll still try to sell you their insurance). The advantage of buying their upsold insurance is that you can freely choose your car (same class), but if you don't accept it, your vehicle will be fixed (based on experiences in Los Angeles and Orlando; unsure about other places). Just for your reference.

El coche estuvo muy bien, de fácil manejo y operación . Buen cupo.

Me sigue gustando mucho esta plataforma porque encuentro el vehículo que necesito a un precio Justo .

Aggressive upselling

Very good

Excellent

Vi havde til købt vejhjælp og dæk og der var ingen infromation om hvor dan vi skulle bruden den hvis vi fik behov

Ved ikke

Not bad

Feels good

A very good car rental company