Overall very good, including the car condition. The only improvement needed is that the store phone is a voice call system that's hard to communicate with. Also, they charged a road usage fee, and my email inquiry to their sales team received no response.
“Value for money, but the customer service from qeeq was not good”
About Dollar:7.0/10
The car was so so good, worthe the money. The qeeq customer service is really not too helpful, would rather they give me the contact info of dollar shop directly and contact them directly right after booking.
The service at the rental company was average. There were no Chinese-speaking staff, and the electronic contract was too quick to read on their tablet, with no printed version provided. The most crucial issue was that there were no staff present to inspect the car both at pickup and drop-off. We encountered unexplained charges after exchanging the car, and the company has yet to provide a reason for the charges. Be cautious when choosing this company!
Very satisfied, much more streamlined than renting in China, very convenient. You get the key and pick up the car yourself from the parking lot; when returning the car, I happened to meet a staff member who was parking and told me it was Hertz's, so I could just hand over the key without going to the office. Seamless return.
I have an issue. When I returned the car the tank is full and I received the confirmation with the on site employee and email. But after three days, we received bill for fuel charge! How to escalate this issue?
About QEEQ:10.0/10
it is great experience with QEEQ. I will use it more
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