The service was pretty good. I originally booked a Prado and was looking forward to it, but when I got there, they said it wasn't available and gave me an Isuzu instead. I was a bit disappointed at first, but the car looked pretty cool, it was clean and tidy, and had driving assistance. It was easy to drive and accompanied me for 12 days. Thumbs up.
The vehicle is relatively new, but the roads in New Zealand are narrower than those at home. Driving a large SUV feels a bit stressful, constantly watching both lane lines.
Great service. We spent an extra 90 NZD to rent snow chains just in case it snowed at Crown Mountain. We didn't use them, but the service was excellent.
Overall, I was quite satisfied with the service. Although the car provided was not the one I had reserved, it suited our travel needs perfectly. The interior space was quite large, comfortably accommodating four people, and we had a lot of luggage. The third row seats were ideal for small bags and backpacks. The staff were very warm during the pickup process and did not try to upsell any additional products.
The staff were patient. I added roadside assistance plus, but the deposit was still $200. The insurance for this model is excellent; the basic coverage has zero deductible and is handled by the rental company. Additional coverage can be added as needed.
Both pick-up and drop-off were efficient. At drop-off, there was company staff in the parking lot to collect the car, with no unnecessary inspections. It's convenient and hassle-free.
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