CAR RENTAL REVIEWS ON EUROPCAR IN CHRISTCHURCH

Their attitude was pretty good; they were polite and didn't push insurance sales. However, their service was lacking. I rented a Mitsubishi Pajero SUV, but they gave me a Ford pickup. Firstly, this car is available in our country and is half the price of a Pajero. The vehicle was very rough, just a work tool, with no floor mats in the trunk, only bare metal. You can imagine it like a dump truck. Our luggage suffered a lot of wear and tear, with the back of the suitcase getting badly damaged. The trunk was too large, and the back seats were too small, making it uncomfortable for passengers. The luggage slid around in the trunk and was out of reach unless you climbed inside. The diesel engine was also very noisy, making a loud rumbling noise while driving.

Great experience. They even upgraded my car for free and didn't push unnecessary insurance.

Very satisfied

I went to so much trouble to ensure I book a Ford Mustang (which is celebrating its 60 year anniversary in 2024) as a surprise for my wife who happened to turn 60 on the 29th September 2024. Needless to say it was impossible to find another Ford Mustang an hour before I was to book out of our hotel so we trundled along in a RAV 4 which I would not drive if you paid me back in Australia. As you can imagine it was an absolute mood spoiler on what should have been a HUGE surprise. I understand that cars get damaged (which is what I was told) but to then offer an entry level RAV 4 as replacement is a slap in the face – I would have thought that the least your company could have done was to offer us a complimentary upgrade – what I would have expected of your company was to advise me upfront that the vehicle was not available, when it became evident – but I guess that is too much to expect given the volumes of customers you deal with.

As always, very satisfied.

We had to exchange the car, and the 12-seater we got was hard to drive.

They upgraded us to a hybrid car, which was spacious and comfortable to drive. Pretty good experience overall. After returning the car, they charged us NZD 100.55, but we're not sure what the fee is for. Waiting for QEEQ to help us find out!

Initially, they didn't provide the reserved Mitsubishi, and the luggage space was too small. However, they managed to swap it for a Mitsubishi at the store!

The two young men provided great service.

Overall satisfied, but one female staff member with a leg disability had a hard attitude and lacked business knowledge.

Due to my flight, I arrived at the pickup location after 11 PM. The staff waited for me, and they only finished work after I received the car. I am very grateful.

We arrived 35 minutes before scheduled pickup time. It was not busy at the counter. They still made us wait until the precise pickup time. Not a second sooner

Great value for money. Got a brand new car with over 1000 km, high chassis, and four-wheel drive, perfect for navigating through natural parks without fear of water. The engine is not very powerful, so acceleration is average. Bought full insurance from QEEQ, and at Europcar, they only needed a $1 pre-authorization, no additional deposit required.

They gave us an 11km brand new Mitsubishi Outlander with seven seats. After converting to five seats, the trunk was super large. It came with navigation and wireless charging. Couldn't be more satisfied!

Pretty good

Perfect rental

Perfect

The wrong car seat was provided, so they lose some points. Everything else was good.

Booked a 2021 model, but got a brand new car.

Very satisfied

The team on site upgraded me to a hybrid vehicle, it was really nice and so efficient. Really friendly team at the airport.

Really straightforward booking process, easy to navigate, understand the booking details and organise my trip.