Overall, it's good, but why do they need to charge in advance? The bank charges fees for both the charge and refund. They persuaded me to buy full insurance so that the advance charge could be avoided, which added over 2,000 yuan. While extra safety is a benefit, it should still be up to the individual. When I picked up a car in the USA, there were no advance charges or additional fees.
We waited for 3 and a half hours to get our car. We arrived at the store at 11:30 am, but there was no one to help us, causing us to be 30 minutes late for check-in. Once check-in started, we had to wait in line past our scheduled 1 pm. More people came in later but they got in line ahead of us. We were always the last! It wasn't until after 3 pm that we started the car inspection. The car itself had many issues and had been in an accident. They said there were no other cars available...
“Christchurch Pickup and Return, Mid and East Line”
About apollo_motorhome:10.0/10
Perhaps because I picked up the car in the morning, the processing speed was quite good. The shuttle bus directly transfers from the airport, driven by elderly gentlemen who are very helpful with the luggage.
“15 Days Clockwise Caravan Trip around New Zealand's South Island”
About apollo_motorhome:10.0/10
Upon arriving in Christchurch, we immediately called the rental company, and shortly after, a car with the company's logo came to pick us up. We were attended to by a girl from Taiwan. She was beautiful, enthusiastic, and generously helped us fill out the forms. She provided us with many suggestions and assistance. She was professional, helpful, and both picking up and returning the car went smoothly. We noticed there were many people renting cars in Christchurch, and the staff seemed relatively few.
Professional. Both the store and after-sales technical support are very professional! Because of a tire change that delayed our rental by 3.5 hours, they refunded us half a day's rent.
The shuttle service staff were absolutely terrible. We waited at the airport for over 2 hours without being picked up. They claimed to have come by twice without seeing us and made no effort to call back or look for us. Other companies' staff came to the entrance to ask around, but the shuttle staff never attempted to contact us within the two hours. We finally noticed a vehicle with the company logo and made our way to the rental company. After we were picked up, the staff's attitude was very poor. The return was almost delayed due to the company's staff negligence and mistakes, nearly causing us to miss our flight. The shuttle lady was still dragging her feet and, despite knowing our tight schedule, she shouted at us, saying it wasn't her problem if we missed our flight.
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Maureen Ruskin
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