Despite arriving past the pickup time, they waited for us, but everything was quite casual and the car was in poor condition with 140,000 km. They just gave us the contract, took a photo, and handed over the keys. The staff member, who was Indian, left brusquely. The car had only half a tank of fuel, and we returned it with an extra bar.
Like: upgrade to bigger size car, simple pick up without trying to sell lot of extra services Dislike: old radio with no aux or bluetooth but that's complaining on a high level
Overall quite satisfied. The car pick-up and drop-off process was convenient, the vehicle was clean, performed well, and was 80% new. I would give it a ten, but there was a minor issue with an extra charge for insurance, which was directly deducted from the credit card. However, this was mostly resolved after coordinating with the website and the car rental company.
No service, just normal interaction! Can the car be in worse condition? Over 200,000 kilometers and the left side mirror and gas cap have spider webs. The doors won't even open, I have to climb in through the passenger side to open the driver's door! The fuel tank was only half full, and the boss said it's fine to return it with the same amount of fuel... The most absurd thing was returning the car. When we arrived at the store, there was no one there. We called, and they told us to wait. The store arranged the cheapest Uber to take us to the airport! This was definitely the worst car rental experience I've ever had.
The overall service was excellent, and the car was in great condition. Coincidentally, the staff had just become a new parent when we picked up the car—congratulations! I'll choose your company again when visiting New Zealand next year.
It was awful. Couldn’t find the company upon arrival, and they didn’t inform me of their relocation, resulting in an additional taxi fee of 400 yuan. The driver mentioned they could sue this company. After returning the car, they overcharged me and haven’t refunded it for over a month. They said they would refund the deposit immediately upon return, but they haven't. They even asked me to pay extra. It's been two months, and I still haven’t received my refund. They tried to extort me with someone else's repair order. This is a fraudulent company that disappeared after getting my money, and this platform is also irresponsible. They keep passing the buck without any customer service management. Complaints on the platform go unanswered. Both the platform and the company are irresponsible. I'm considering reporting this to the authorities.
Scotties staff were excellent and accommodating when I called with unique questions. Easy collection, easy drop-off. Understanding about a mix up with time zones and helped me out.
About QEEQ:10.0/10
Booking was smooth and easy. The emails received could include more info, or possibly a calendar invitation for the booking but otherwise great and easy service.
I think scotties’s shuttle (when I pick up)is really hard to find,so I walk 20 or more minutes to get there.However,scotties’s staff is good,they can speak Chinese to help us.(when I went to Christchurch)
About QEEQ:10.0/10
When I send e-mail to Easyrentcar,they send me answer swiftly,and made feel so nice.
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