CAR RENTAL REVIEWS ON DOLLAR IN HOUSTON

Same formula, same attitude, even the same tricks! Clearly told them I didn't need insurance, but the printed receipt still included insurance fees. They take advantage of your lack of English skills and make you sign. Rented for just one day and was charged $39 for services and insurance! Avoid this garbage company at all costs! It's better to choose a Chinese company that offers pick-up and drop-off services. These companies have too many tricks!

They offered a wreck car. Terrible

The service was great, the procedures were quick, the car was in good condition, and the return inspection was easy.

So disappointed at Dollar...It was my first time using Dollar (will never use it again) as Easyrentcars gave me a good deal online. When I arrived at Houston IAH airport Dollar car rental counter, the two ladies (named Dee Dee) pulled out my booking records and found out I booked a good deal, they used an excuse and refused to rent the car to me! They whoosed me away from the counter and said: "since you never rented at Dollar before, we did not have your profile, why donot you go any other car rentals???" I was alone in a brand new city and never encountered such situation with rude and unprofessional representatives...

The policy for Toll Road fees was a rip off. $12.00 per day?? When individual Tolls are between $0.60 and $1.50? Unconscionable!

Like: Good rental rate and free upgrade for the long wait time.
Dislike: Long wait time: took nearly 2 hrs from checking out the vehicle at the Houston Hobby airport to the shuttle bus to having an available vehicle before drive-out.

The fellow who waited on us was pragmatic, friendly a seasoned rental agent and gave 11 star service and offered candy as well. INCREDULOUS. I BOOKED FOR PRICE AND GOT EXECUTIVE SERVICE LOVE YOU

Vehicle did exceed expectations

Car with flat tire given.

The strange hybrid car broke down many times and ran out of charge. Roadside assistance never arrived on site and didn't respond in time. Extra charges applied when returning the car! Greg, the return agent, openly asked for a tip.

Aggressive upselling

Everything was fine! They may suggest you to take additional insurance, but you can decline based on your situation.

Dollar overcharged me at the counter. The agent was less than friendly and always high pressure to up sell additional insurance, EZ pass, upgrade, etc.

In the end paid $129, but that was still $14 more than reservation. Not cool

Picking up the car was a pain. First, there was an issue with Dollar processing my credit card. Calls to my credit card company showed that there was no problem. I had to bail on the reservation desk and go to the Dollar Kiosk, which was able to process my credit card with no problem. The kiosk attempted to print my documents (contract, etc), but only blank pages emerged. I was told to proceed to the garage and just take "any car in area B". This process took at least 45 minutes. I went out to pick up my car from the garage. The Dollar representative said I was not supposed to take any car from area B, as I had been instructed by the Dollar representative. She sent me back to the counter, where I had to wait in line for the 3rd time to sort it all out. The representative at the counter printed out my contract and wrote the letter "B" on the front. I went back to the garage with this new document in-hand and was told to take any car from area B.... I found the process to be slow and frustrating. I pre-booked online, yet came across lots of confusion and delays when it came to pick-up. The Dollar employees were patient and accommodating, but the systems they were navigating to get me a car were obviously slowing them down.

Manager's special is just a hoax. They only give compact cars when you choose manager's special. You are better off taking compact car and saving few bucks. The customer service is horrible! Long queues, no attendants, no car choices in the weekend, long queues to check out of the lot, you name it and they have it messed up!