DOLLAR CAR RENTAL REVIEWS IN AUSTRALIA

Great! Convenient and fast.

This car rental experience was good. The vehicle was the one I reserved, the return process was quick, and there were no extra charges.

The overall experience for both picking up and dropping off this car was quite poor: When picking up the car, there was a system error at the rental company, and I was initially given a large business vehicle. I had to return to the airport counter to exchange it for the car I reserved, a Subaru Forester. However, they didn’t have a Forester available at the time and gave me a similar Mazda instead (I’m not sure of the specific model). To avoid further delays, I accepted the Mazda, but its interior and luggage space were smaller than the Forester. When returning the car, I was in a rush to catch a flight and didn’t refuel. Later, I noticed a charge of over 330 AUD for fuel on my credit card, whereas normally refueling would cost only 60 AUD. I filed a complaint with Zuzuche's customer service, and they responded promptly, stating that the rental company would refund the excess charge to my card within 7-10 business days. I’m still waiting to see if this refund will happen on time. Additionally, this drop-off point charges exorbitant airport construction fees!

The store provided a Hyundai 8-seater van, diesel. The acceleration is good and it's fuel-efficient. Satisfied.

Good company!

All good.

We were offered a free upgrade to a bigger car. Very spacious and comfortable but fuel consumption is high.

User friendly app.

Overall quite satisfied. Originally the car was a bit small, so we changed it and added 367 dollars.

Very satisfied with the car rental experience

Initially booked a Toyota Corolla but was given a Toyota Yaris instead. The Yaris was quite noisy. When picking up the car, the vehicle couldn't connect to the navigation system. The staff tried for a while and then said it was broken. Later, the connection worked intermittently. When involved in an accident, calling the rental company took more than half an hour to reach someone after numerous transfers. After that, there were no instructions given, just asked us to reply via email. Upon returning the car, there was no significant acknowledgment, just a simple 'ok, ok.' Later that day, they charged the maximum authorized amount to the credit card. For a minor collision, they charged the maximum; what if it was a serious collision?

Yes good car

Car met expectations. The customer service during pickup and drop off vastly exceeded expectations. Cannot remember having dealt with such lovely people at a car rental desk in a very long time.

Platform worked well. Did what it was supposed to do.

The car was great. The staff were very friendly and helpful at pickup and drop off . Very good experience

satisfied

The service was excellent.

Very satisfied

The car and the counter staff exceed our expectations. The staff was extremely friendly and helpful, given us a lot of good tips

They tried every possible way to make me buy additional insurance. Delays in paying toll fees resulted in late charges.

Good

Good

The service from the Hertz manager at Brisbane Domestic Airport was excellent.

Very satisfied with the car rental experience. The introduction when collecting the car was very detailed, and the return process was very simple.