EZU CAR RENTAL REVIEWS

The rental company's office is very basic, but they speak Chinese. The service attitude is acceptable. The child's car seat is very simple, just a cushion. When returning the car, they mentioned there were marks on the windows, but they were already there and we were not charged. Overall, the process was smooth. After returning the car, they immediately took us to the airport, which was just a few minutes away, saving us the trouble of finding the departure gate.

Poor service

Their work style is cooperative during working hours, but it's extremely difficult to reach them after hours.

This car rental company is terrible. The vehicle's condition was horrible, very old, and smelly. It's a miracle it didn't fall apart. The worst part was their extremely poor service attitude. They treat foreigners and Chinese people differently, with noticeable disdain for Chinese customers. I recommend avoiding this company.

I would advise against using EZU's services in the future. Their cars all have over 100,000 kilometers. I rented a Reiz but got a Camry with 150,000 kilometers. This model is not even seen in the domestic market anymore.

The price is indeed cheap, but I also felt the indifference of the staff. For example, on the first day, due to a scratch accident, I had to return the car to the rental company. This company was very indifferent, refusing to provide a new vehicle for us to continue using, and unilaterally ending the order early. They were in a hurry to get off work, urging us to finish signing and swiping the card, trying to get rid of us without considering our subsequent needs, only wanting to break ties. It was my first time driving in New Zealand, and being treated like this by fellow countrymen left me feeling helpless.

Pick up and drop off was easy and efficient. Staff were good. No issues

Negative review. The car was old, and the return process was unclear. Despite showing photos of the fuel level, they insisted it wasn't full. The service was terrible, leading to an argument and resulting in customer injury. A complaint will be filed.

Extremely satisfied

Great!

When our flight was delayed the office was closed with only an answering machine. Next day they did not do anything to help (due to their poor English skills it was hard to communicate and negotiate with them).

It will be interesting to see how the insurance claim goes.

Very satisfied, I have already recommended it to my friends.

The service was quite good, and the explanation was detailed. However, the car was really old with over 190,000 kilometers. It was maintained, but the child seat was extremely dirty.

Extremely satisfied

Excellent

Very satisfied with the overall service of the rental company. They provided convenient rental guidance.

Very satisfied with QEEQ's overall service; the process is simple and the guidance is clear.

Very satisfied

Pretty good. I arrived after business hours and the car was simply handed over without any other procedures.

Satisfied