I didn’t chose the extra guarantee because I have an gold MasterCard. But I have the surprise that they put it discreetly.
They said they were sorry and that I can ask to the desk, but I didn’t had enough to go there.
“Fantastic value for money but counter staff on arrival a dissapointment”
About Thrifty:8.3/10
On arrival the member of staff was pushy trying to sell full insurance package even though I presented him with my own full cover. His conduct changed when I replied no thank you to his offer as well as to his offer of upgrading size of vehicle. We explained we only had 4 cabin cases and NO other luggage but when I paid the required deposit his response was "Just so you know the car you've got wont be big enough so good luck with that"! As suspected, the vehicle we chose was more than big enough.
Incluyeron seguros opcionales, aún cuando se informó que se habíab adquirido a través de EasyRentCars. Escribieron mal el nombre del conductor. Se tardaron una eternidad en corregir los errores.
Booked Ford Fusion which was shown as full size car by easyrent. I am fully aware that it is not very common to get a specific model but Thrifty insisted that a Fusion is an intermediate car and tried to give me an alternative intermediate.
Only after strong representations was I provided with a full size.
About QEEQ:8.0/10
Perfectly ok other than having to be in a stressful situation to get what I had paid for after a nine hour flight and before a fairly long drive.
Not sure what went wrong with the set up but could have done without the experience.
No issues with the car or the price however the car was filthy when I collected it. It hadn't been vacuumed, had rubbish and bits of food in it. I could barely see through the windscreen which was borderline dangerous. First thing I did on reach ok ng my accommodation was handwash and vacuum the vehicle.
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