CAR RENTAL REVIEWS ON APEX AT MELBOURNE AIRPORT, MEL

Speedy Services, hassal free pick up and drop off. Cars are nice, comfortable and clean. No hidden charges, no pressure for buying extras.

Qeeq made my booking a lot easier. I like 24/7 service and how quick they respond

I have used Apex previously and I have never been disappointed ! Always good and clean cars ! Excellent customer service ! Will always use Apex !

great discounted prices ! simple application !

very nice and helpful staff at pick up, the car was great. only problem I had is with drop off. I wanted to change the drop off location from the airport to downtown and customer service didn't agree arguing that the car was already booked for another ride from the airport the same day. this is a 30 minutes drive from one branch to another, I'm sure they could have find a way to solve it if they wanted.

I had to cancel another booking I had and change to this one, and it was smooth and easy.

Pickup and return were super easy, and the car was great.

Due to a flight delay, Apex did not handle the situation well. They simply informed us via email to pick up the car the next day and closed at 5 PM without any emergency contact number, which greatly affected our travel plans.

The rental company staff did not check if the car key had battery power. On the second day, just when we were about to leave Melbourne, the car key died, and we couldn't start the car. Fortunately, we had relatives in Melbourne who happened to have a new car key battery. After waiting for 40 minutes and replacing the battery, we were able to head to our destination, the steam train, for which we had already bought tickets. We were worried we wouldn't make it on time, but thankfully, we didn't miss it. We immediately reported the situation to the car rental service, very worried that our relatives in Melbourne might not have a car key battery. If that had been the case, our day's schedule would have definitely been delayed. In the end, we never received an explanation or compensation for the new car key battery.

I was given a free upgraded version with all extras in it. Shuttle to and from Airport was very quick

Apex clearly has older vehicles (the one I received was 2015) but great value.

The car exceeded my expectations. I was very happy with the Kia Cerato I was given

friendly staff, quick process

good service

Brilliant value

Convenient

Very good company and friendly and helpful staff. Nice vehicle conditions. Will definitely use again and recommend to friends

Good reliable booking website

Excellent service

Satisfied

Good car. Good service!

Our whole experience with Apex has been incredible - particularly as I am a young driver. I have rented cars from various other providers and I would now never go elsewhere. Apex were the best value rental agency, with no charges for underage drivers, or additional drivers. On top of that, the car was perfect for our entire journey.

On the whole, the platform was perfect for our needs, customer service were quick to respond and accurate with their replies.

They offer airport pick-up, the car was in good condition, no pre-authorization fee, and I got a free upgrade to an SUV.

Apex did not provide the Mitsubishi or similar vehicle but provided a granddad people carrier!!!! Apex staff refused to honour the reservation despite several requests.

Had to wait 35-40 mins for shuttle from airport when told by phone would only be 10mins.

Good

Very good service & good quality car

All worked well. Easy to use.