CAR RENTAL REVIEWS ON BUDGET AT PRAGUE AIRPORT, PRG

Fine, nothing exceptional.

I rented a GPS from the store for 8 euros per day, but it had no signal when turned on. The reception said it would work outdoors without issue. However, it didn't work outdoors either. I drove a bit but still no signal, so I had to go back to exchange it. Everything else was fine.

Dislike: Despite the fact that the order was intentionally placed in a Prague Railway station, in Budget system it shows Prague Airport. I've got the car at the Railway station, as the stuff member was a kind person and gave me the car. You guys (Easyrentcars) should update your system accordingly.

The car was very clean

The location is fairly easy to find. If you come out of T1 at Prague Airport, it's the building directly opposite the main entrance. I booked a Golf but got a Yeti instead. The car was very new and overall pretty good. Due to driving to Austria and Hungary, they charged me a 42-euro border-crossing fee. This fee is my only concern as my friends who have previously driven in Europe never mentioned such a charge. I'm also wondering if this fee would apply if you didn't indicate your intention to drive to other countries when renting the car.

Picked up the car at Prague Airport. The store is not far from the arrival hall, just a few minutes' walk.

They charged a 1400 CZK parking fee at pick-up, starting from three days before the pick-up date. Now, the rental company doesn’t acknowledge this fee, claiming there was a free parking card in the car. First, the staff never mentioned this when we picked up the car; second, there was only a paid parking card in the car.

It's okay

Although the store opens at 8 AM, the staff started working at 7:30 AM. The pickup and drop-off processes were very fast.

A bit basic.

Like: I liked that it was possible to get a great last minute deal within my budget. The reservation desk guy was helpful and friendly. We got the car as scheduled with no delays or waiting.
Dislike: We booked VW golf class and got a Seat (not sure which make). It was kind of a nice upgrade. However, this car has very uncomfortable front seats. It has nothing to do with Budget, just a thing to keep in mind.

The car rental company is very professional but there is room for improvement in efficiency.

Picking up and returning the car was very convenient, and the staff's attitude was very good.

1. Even without prepayment, there were no issues picking up the car. 2. The car was reliable, it had about 15,000 km on it, and there were no problems during my 2,400 km trip over ten days. 3. I accidentally scratched the car lightly, but since I had insurance, the return process went smoothly, and I haven't heard anything about it since.

It's quite normal, nothing special.

We wasted nearly an hour returning the car at the German airport, almost causing us to miss our flight. Other rental companies were very friendly; you could just leave the car and go. However, one staff member from this company ignored us, saying the car came from the Czech Republic and he wasn't responsible. We asked him who to approach, and he kept saying it wasn't his problem with a very bad attitude. We had to queue at the front desk, and they told us to park the car in the parking lot and inform a staff member. We mentioned that no one paid attention to us. Finally, another rental company staff helped us resolve the issue.

Expenses are not transparent. Be cautious when choosing the Hertz branch at Prague Airport. They deducted a 20000 CZK pre-authorization for two small scratches!

Like: Mostly everything
Dislike: The gear changer was slightly stiff

The staff's attitude was pretty good, but the return location was too hard to find.

Like: It was OK