CAR RENTAL REVIEWS ON BUDGET AT HEATHROW AIRPORT, LHR

The staff was very friendly.

Aggressive insurance upselling, deceiving customers by saying you can't rent a car without insurance.

The overall service was quite good and I'm satisfied.

Renting a GPS device from the car rental company is relatively expensive. I reckon that we could buy a GPS for the price of a 7-day rental.

The vehicle is new and in good condition, and the staff is fairly enthusiastic!

Good service

They pushed for full insurance, I accepted reluctantly.

Highly recommended!

The process was convenient, and the car was very new. I will choose this company again next time.

The company gave me a free upgrade to a new BMW, which was a pleasant surprise. Unfortunately, I had an accident near my destination on the first day, but the company arranged for me to be taken to the hotel. I was very satisfied on the first day. However, things changed on the second day. The company scheduled a car inspection at the hotel from 9 to 11, but they were late. I handed the keys to the hotel administrator to handle it on my behalf. After the company towed the car away, I couldn't contact them anymore. The phone didn't work and the internet was down. I've tried many times without success and don't know how to settle this. I'm already home, and I had to use a lot of taxis. I'm not sure if I can get reimbursed.

Although I did not get the car, the service attitude was good. The staff at the counter were patient and helpful in solving problems.

The staff was deliberately making things difficult for Chinese customers. We were delayed for more than an hour late at night, very frustrating!

The car pickup was quite convenient, and returning the car was easy too. Not bad.