CAR RENTAL REVIEWS ON BUDGET AT JOHN F. KENNEDY INTL AIRPORT, JFK

Disgraceful lazy and rude service, charges from card taken and not refunded promptly

Professional and efficient service

Estuvo bien

No

Not bad

The person who attended to me at pickup was awesome. Very patient and friendly. Left a wonderful impression.

Good car Deposit not received after more than 24 days

First time I tried it and found it amazing, easy and most important thing is accuracy of information

The car pickup process was very simple.

Very good

For enjoyed trip

Not only were there extra charges, but the service at the JFK Airport location in New York was terrible.

Awesome service.

Very happy with the service. Will definitely use again

The car provided did not match the reservation. When questioned, they said the store never had a Camry. If we wanted to change the car, we were told it would cost extra. Additionally, they charged an eToll fee of $25 per day for 3 days.

La recogida se demoró porque Budget cerró a las 11:00 PM en JFK y nos atendió otra empresa aliada con convenio

Excelente aplicación, atención y servicio al Cliente

The car pickup process took up to two hours. We arrived at the pickup point 15 minutes earlier than our scheduled time, but had to wait in line and only got the car two hours later. When returning the car, the agreed return point was actually closed two years ago. Can you believe it? Yet, it's the truth.

No complaints

Average

Long waiting time due to insufficient staff, crowded office space as a result.

The radio screen didn’t work, kept jumping from station to station was very irritating

There’s a customer service guy named Ted, who took care of a misunderstanding. I had with Avis regarding a no-show, and although he lost some money, he was able to get a really fair solution very professional exceeded my expectations

The staff at Kennedy were really polite. I originally booked a car with Dollar, but due to a locked credit card, I had to switch the reservation last minute. I initially reserved a Toyota Camry, but they gave me a Kia W5. I noticed one of the tires had low pressure, so they replaced it with a Chevrolet Malibu. Although I felt the Malibu was a lower tier than the Camry, it was around 4:30 PM and I still had a 5-hour drive ahead to my destination. Because of the language barrier, I just took the car and left. Nonetheless, the staff were very accommodating, checked my order, confirmed I had full insurance, and asked where I was headed to determine if I needed an EZPass. Overall, I am satisfied.

El proceso se realizó con Avis por que estaba cerrado Budget. Me asignaron un vehículo que no estaba disponible y tuve que volver a hacer el proceso.

Muy bien.

It's okay