Due to language differences, guests were made to sign a daily toll pass. The rental platform did nothing to manage this. It was very disappointing to encounter this situation despite being promised no additional charges. I'll book directly with an official rental agency next time.
“Excellent vehicle in very good condition
Very simplified return process”
About Budget:9.0/10
Did not get the Chevrolet traverse, but a Ford Explorer which was an excellent vehicle.
Only draw back was the long line when I picked up the car. After a 16 hour flight would have preferred a short waiting period.
Overall the customer service staff very helpful
El personal de mostrador añadió cargos y opciones sin autorización provocando pagos excesivos y tener que llamar a atencion del cliente para la devolución de los mismos.
The time we had to queue was nearly the time we spent flying from Atlanta to Mco !
But the counter staff was excellent and accommodated us very well we all aspects of pick-up. No complaints.
El coche estuvo excelente el personal excelente la única recomendación es que había poco personal en el counter y la espera para poder ser atendido debe ser menor
About QEEQ:10.0/10
Todo excelente lo único que tenia una reserva anterior por un suv con un precio menor y cometí el error de la hora de recogida le escribí a soporte y la recomendación fue cancelar y hacer una nueva reserva y entonces ahí perdí el precio anterior y un vehículo más comodo
Not only did you not supply the car paid for we had to wait over 3hrs in line after a 9hr flight to the extent we had to hire a taxi to transport our children to our villa.
We were then given 2 cars, luckily we had another person available to drive
The car was not clean and damaged.
I tried calling budget many times during my holiday, taking time out of my holiday time holding on the phone and getting no answer to notify them of all damage to the car . Emailed and no response. Received paperwork at drop off to say everything ok, and then on returning home checked my statement to see that I have been charged £211.00
Your help in this matter would be very much appreciated
I returned the car and there was no one to close the contract. They made a mistake and they extended the contract for 20 days and they charged me for that mistake.
I had to call my bank to sort it out.
I will never book a vehicle from them!
la resrva fue por $160.000 y finalmente en el mostrador pagué casi $400.000..
Ya no tenia tiempo para negociar o cambiar de rentarcar
Asi que el precio final lo tienen que ver con el agente del mostrador.. el precio que muestra en la web es solo el básico por día, no tiene incluido tax, peaje, seguro, chofer, etc..
Very long wait at desk counter staff very slow & surly only interested in hard sell of extras Declined everything only to find they still charged me nearly $200 for ins I didn’t want Never use Budget ahain
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