From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5865010353
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5865010353
logo_img

CAR RENTAL REVIEWS ON EUROPCAR AT MELBOURNE AIRPORT, MEL

Average rating on Europcar at Melbourne Airport: 8.1 /10

P.Tunley

View more >
Small SUV | Nissan X-Trail or similar
Reviewed: Wed, Sep 11, 2019
“How to Ruin your Holiday; 101 - First Step, book through Europcar, Melbourne Airport”
About Europcar: 5.0 /10
The pick up process was disgusting. 45 minutes in line after having booked is a disgrace and meant we had to cancel booked activities in Melbourne City. Why I had to stand in line while people who had not booked ummed and ahhed over choices or had to have every said twice due to language barriers is beyond me. Why I had to write on scrap pieces of paper which were then scanned or give details that I had entered under my booking was also staggering. My past rental experiences at all other large airports in Australia have taken 10 to 15 minutes. It was unbelievable. I happened to see the manager in the car park and asked her how this could be, she suggested I join the loyalty programme, nothing about how they can sort the issue inside that was going on. When I suggested having a separate desk for people who had not booked she said this had been tried and did not work as they got served faster thasn those who had booked in the end. How the hell does that happen. There were 5 staff working, if you make just 1 line for those who have not booked then it must become faster for the people who have booked with four people serving them. If there is no one in the non-booked line then that person can also serve a booked person. Where is the reward for booking ahead. This was a monumental clusterfuck that affected the whole day for a group of visitors who had one day to spend in Melbourne. One of the group had to cancel seeing his sister for lunch who he had not seen in 5 years as we had other booked activities to get to. I would not be writing this if this was the way it is in Australia but past experience means I know it isn't and something was wrong with this company office. Further we did not get a Nissan X Trail as requested, we have had the X Trail twice before, and I am aware how that is never guaranteed the Subaru Forrester was nothing on the X Trail. A real disappointment and will not be using Europcar again.
About QEEQ: 8.0 /10
All good

Shaemaree86

View more >
Premium | Mercedes-Benz C300 or similar
Reviewed: Wed, Dec 11, 2019
“Would recommend, just look closely into security deposit information”
About Europcar: 7.7 /10
Ended up in a different car. I have always used my debit card as I do not own a credit card but was told at pick up that is not allowed with this booking as I hired a premium car. This information should have been passed on at time of booking. I then ended up with A choice of 2 cars since everything else was booked out. A camry or Renault, I asked what was a Renault and was told its a nice sedan. I paid for that and was given a Renault koleos, a big SUV not a sedan.
About QEEQ: 9.0 /10
Easy process just need more information on deposits and security bonds

Ade

View more >
Medium SUV | Mitsubishi ASX or similar
Reviewed: Wed, Aug 28, 2019
“Briliant”
About Europcar: 10.0 /10
Counter staff is very helpful. Also the car is Great! I got brand new KIA Sportage with cheap price
About QEEQ: 10.0 /10
Booking is easy, information of rental is very complete

F.Ferro del Valle

View more >
Compact | Kia Cerato or similar
Reviewed: Wed, Aug 21, 2019
About Europcar: 6.7 /10
Car unusually old.
About QEEQ: 10.0 /10

M.H.

View more >
Medium SUV | Subaru Forester or similar
Reviewed: Wed, Aug 14, 2019
“楽しい、充実した旅が出来ました。”
About Europcar: 9.0 /10
スバル フォレスターまたは同等の車と言うことで、フォレスターでは無かったが、良い車だった。 カーナビゲーションが慣れなくて、使いづらかった(日本でも新しい車では同じことだが)。
About QEEQ: 8.0 /10

View more >
Medium SUV | Hyundai Tucson or similar
Reviewed: Tue, Sep 10, 2019
“Adventure”
About Europcar: 7.3 /10
The car was perfect for prepose
About QEEQ: 8.0 /10
Easy process

Cheng Li

View more >
Medium SUV | Mitsubishi ASX or similar
Reviewed: Tue, Nov 12, 2019
“Good rental experience”
About Europcar: 10.0 /10
Service fast and nicely. The car is in a good condition.
About QEEQ: 10.0 /10
Good experience.

View more >
Medium SUV | Mitsubishi ASX or similar
Reviewed: Tue, Jul 2, 2019
“Overall smooth experience”
About Europcar: 9.3 /10
The emergency contact number did not work.
About QEEQ: 10.0 /10

Mortimer Adams

View more >
Reviewed: Tue, Aug 27, 2019
“From Melbourne to Great Ocean Road, then back along the Blue Coast to Sydney.”
About Europcar: 10.0 /10
Pick-up and drop-off services were very professional.
About QEEQ: 10.0 /10

R.Nat su ki

View more >
Small SUV | BMW X5 or similar
Reviewed: Thu, Nov 7, 2019
About Europcar: 10.0 /10
very nice
About QEEQ: 10.0 /10

View more >
Medium SUV | Toyota RAV4 or similar
Reviewed: Thu, Nov 7, 2019
“Average.”
About Europcar: 9.0 /10
Europcar has different car classes as advertised on easyrentcar. I booked a RAV4 but Europcar would not give me one for the price. They would only give me a Mitsubishi ASX. Had to pay 2x the advertised price for the correct size and class vehicle. Not happy at all. Get this fixed.
About QEEQ: 10.0 /10
Great booking experience, no fuss.

Cecil Cronin

View more >
Reviewed: Thu, Nov 14, 2019
“Melbourne”
About Europcar: 10.0 /10
Very convenient, quite fast
About QEEQ: 10.0 /10

Christopher Alsop(p)

View more >
Reviewed: Thu, Aug 29, 2019
“Melbourne-Phillip Island-Great Ocean Road-Otway National Park-Sky Mirror-Sovereign Hill-Melbourne”
About Europcar: 10.0 /10
Quick pickup process and detailed explanations.
About QEEQ: 10.0 /10

View more >
Full Size | Holden Commodore or similar
Reviewed: Sun, Sep 15, 2019
“Great deal”
About Europcar: 10.0 /10
Europcar is best amongst all car rental companies
About QEEQ: 10.0 /10
Best deals

A.Abdul Razak

View more >
Medium SUV | Subaru Forester or similar
Reviewed: Sun, Oct 13, 2019
“Smooth and efficient”
About Europcar: 9.3 /10
We did not receive the car that we booked for which was the subaru forester. Instead we got a kia sportage which we could have easily booked for lesser price. Other than that, everything went without a hitch
About QEEQ: 10.0 /10
Excellent customer service. Helped me when i needed to retimed my pick up.

View more >
Full Size Van | Toyota Commuter 12 Seats or similar
Reviewed: Sun, Aug 4, 2019
“Bad experience”
About Europcar: 4.3 /10
They are not in business, They look like don’t want to give you the car.
About QEEQ: 10.0 /10

Y.LIM

View more >
Economy | Kia Rio or similar
Reviewed: Sat, Sep 7, 2019
About Europcar: 7.0 /10
Unclear on how to drop off the car.
About QEEQ: 7.0 /10

A.White

View more >
Economy | Kia Rio or similar
Reviewed: Sat, Aug 24, 2019
“website and booking site slow and a bit frustrating”
About Europcar: 10.0 /10
car was great
About QEEQ: 9.0 /10
booking platform cluncky

N.O'Hagan

View more >
Medium SUV | Mitsubishi ASX or similar
Reviewed: Mon, Sep 9, 2019
“Europcar are great the deposit of only $100 is great. The car I picked up too big for one person.”
About Europcar: 8.7 /10
Car was too big for one person also the brand of car was very thirsty in relation petrol and not very eco friendly
About QEEQ: 10.0 /10

Mandel Rebecca

View more >
Reviewed: Mon, Nov 18, 2019
About Europcar: 2.0 /10
Unclear charges, extremely poor service, discrimination against Chinese. Called to inquire, but they hung up before I finished speaking. Also, there were unknown charges and an extra day fee deducted. The car model provided was different from the one reserved, and there was no prior notice.

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
map-big
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Know our privacy policy - you can easily unsubscribe any time!