CAR RENTAL REVIEWS ON EUROPCAR AT MELBOURNE AIRPORT, MEL

The pick up process was disgusting. 45 minutes in line after having booked is a disgrace and meant we had to cancel booked activities in Melbourne City. Why I had to stand in line while people who had not booked ummed and ahhed over choices or had to have every said twice due to language barriers is beyond me. Why I had to write on scrap pieces of paper which were then scanned or give details that I had entered under my booking was also staggering. My past rental experiences at all other large airports in Australia have taken 10 to 15 minutes. It was unbelievable. I happened to see the manager in the car park and asked her how this could be, she suggested I join the loyalty programme, nothing about how they can sort the issue inside that was going on. When I suggested having a separate desk for people who had not booked she said this had been tried and did not work as they got served faster thasn those who had booked in the end. How the hell does that happen. There were 5 staff working, if you make just 1 line for those who have not booked then it must become faster for the people who have booked with four people serving them. If there is no one in the non-booked line then that person can also serve a booked person. Where is the reward for booking ahead. This was a monumental clusterfuck that affected the whole day for a group of visitors who had one day to spend in Melbourne. One of the group had to cancel seeing his sister for lunch who he had not seen in 5 years as we had other booked activities to get to. I would not be writing this if this was the way it is in Australia but past experience means I know it isn't and something was wrong with this company office. Further we did not get a Nissan X Trail as requested, we have had the X Trail twice before, and I am aware how that is never guaranteed the Subaru Forrester was nothing on the X Trail. A real disappointment and will not be using Europcar again.

All good

Got a better can than I booked which was great. Will use europcar again because of this

Ended up in a different car. I have always used my debit card as I do not own a credit card but was told at pick up that is not allowed with this booking as I hired a premium car. This information should have been passed on at time of booking. I then ended up with A choice of 2 cars since everything else was booked out. A camry or Renault, I asked what was a Renault and was told its a nice sedan. I paid for that and was given a Renault koleos, a big SUV not a sedan.

Easy process just need more information on deposits and security bonds

Counter staff is very helpful. Also the car is Great! I got brand new KIA Sportage with cheap price

Booking is easy, information of rental is very complete

Car unusually old.

The car was perfect for prepose

Easy process

Service fast and nicely. The car is in a good condition.

Good experience.

Pick-up and drop-off services were very professional.

very nice

Europcar has different car classes as advertised on easyrentcar. I booked a RAV4 but Europcar would not give me one for the price. They would only give me a Mitsubishi ASX. Had to pay 2x the advertised price for the correct size and class vehicle. Not happy at all. Get this fixed.

Great booking experience, no fuss.

Very convenient, quite fast

Good service

Quick pickup process and detailed explanations.

Europcar is best amongst all car rental companies

Best deals

We did not receive the car that we booked for which was the subaru forester. Instead we got a kia sportage which we could have easily booked for lesser price. Other than that, everything went without a hitch

Excellent customer service. Helped me when i needed to retimed my pick up.

Pick up was smooth... but only one staff there at the counter when drop off serving many customers... well, it was a Sunday morning, but still, there should be 2 more staffs working... The wait was too long and i had to attend an event so the staff told me to just leave the car key and go...

Unclear on how to drop off the car.

car was great

booking platform cluncky

Car was too big for one person also the brand of car was very thirsty in relation petrol and not very eco friendly

Unclear charges, extremely poor service, discrimination against Chinese. Called to inquire, but they hung up before I finished speaking. Also, there were unknown charges and an extra day fee deducted. The car model provided was different from the one reserved, and there was no prior notice.