CAR RENTAL REVIEWS ON EUROPCAR AT ROME FIUMICINO AIRPORT, FCO

Low prices, great service

Very bad. Due to rain, we were in a hurry to return the car, and the Europcar staff at Rome airport charged us a 100 Euro car wash fee. If the contract specified a washing standard, I would have followed it. If they really deduct this fee, I hope the rental agency will stand up for us!

Very poor experience. Rented a car for someone else, but upon arrival, they were informed that the chosen model was unavailable and suggested an alternative. Despite knowing the renter had poor English, they intentionally did not clarify the costs. Various additional charges were applied for upgrades and lower insurance coverage, making the total upgrade costs higher than the rental fee. All these were not clearly explained to the renter! It took almost a month to resolve this with such a terrible rental company. Be cautious! Similar issues with unjustified charges occurred with an order in Germany despite having insurance purchased in advance from home, only to be charged for reduced coverage at the store. Terrible.

Very good. You can use a UK driving license directly. I have used this company multiple times, and the prices are competitive.

Waited in line for about 30 minutes

Good

Long wait time at the airport, but returning the car was very quick

The car was great, very new. I got an A3.

Like: Quick transaction
Dislike: Car wasn't very clean

The car model was changed. I booked a Mercedes station wagon but got an Audi A4. The trunk couldn't fit two pieces of luggage. Downgraded the car and effectively increased the price.

Knowing that automatic cars are scarce in Europe, I made sure to book one through Zuzuche a month in advance. However, when picking up the car, I was informed it was manual. They even said I could cancel the contract if I was unhappy. This level of service is truly disappointing.