CAR RENTAL REVIEWS ON EUROPCAR IN LISBON

You don't really need to buy insurance in your home country; you can get full coverage abroad.

As expected

Thank u

Very busy took long time to get the car

received an old car > 100.000 km, with lots of dents and scratches, but the size of the size of the car was bigger then reserved

pretty easy to book

We waited 1.5 hours to collect our car in Lisbon. The Europcar pick-up office was extremely busy and there was not enough staff. We arrived well ahead of our scheduled pick-up time and it still took an unacceptable amount of time to finally receive the car. Having said this, the staff were trying their best in the circumstances and were friendly and helpful as much as possible.

I can’t understand how it’s possible that in 2019, the company is still renting cars without AC (particularly in the middle of summer), and with manual windows... I understand that I opted for an economy car but this was ridiculous specially given what it cost me. When I asked for a different car with proper conditions, I was told that it would be a 30euro per day upgrade!!! C’mon! I wasn’t asking for much, just didn’t want to melt in my car during my vacation.

The car was in very good condition. The pick up process was smooth. I was welcomed by a very friendly employee. I was offered an upgrade to a Jeep Wrangler at a very good price, which I accepted. Overall I am very satisfied with the rental.

As usually, the booking process was easy and fast. The offered price was good. I am happy to book with easyrentcars.com

When booking through Zuzuche, I noticed there was a mileage limit on the rental options. Therefore, I didn't purchase Zuzuche's insurance but planned to buy the car rental company's insurance on-site and have them remove the mileage limit clause. At the car pick-up, I asked if I could buy full coverage without any mileage limit. The staff assured me there was no mileage limitation. Since the contract was in Portuguese, I trusted them and didn't translate it word by word. However, when returning the car, they still charged us for exceeding the mileage limit. I felt deceived, but since I signed the contract, even if I filed an after-sales complaint with Zuzuche, based on my years of experience with them, they would definitely not sincerely help resolve such issues. So, I could only accept my bad luck and consider it a costly lesson!

My experience with person on counter during pick up was excellent. I absolutely loved it. I am again going to book car from europcar just because the experience was pleasant with the guy on counter.

Convenient and easy to find, enthusiastic service

Although you gave me a similar vehicle, however, it's space is much smaller than the vehicle I booked. It makes us very inconvenient.

There was a line at pick up, it was well organized with the take-a-number system but still took about 30 minutes.

It was easy to book the rental and everything was ready when we arrived, very well done.

All was good no prob picking up and returning the car.

Easy to book

Excelente servicio y vehículos en perfecto estado.

The car we had expected was not available so we had a free larger vehicle which was comfortable with adequate room. We could have had a bit more instruction on the workings of the vehicle as it had technology with which we were unfamiliar.

Drop off was confusing as the signage was not clear. Which parks were for which rental firms could have been much clearer. Booking was easy .

I booked a BMW X2 but not available and offered a Volvo XC40 which was acceptable. Counter staff was very helpful and efficient but pick up counter was average. Overall the whole process was smooth.

N/A

Avoid like the plauge. They consistently take at least 2 hours to check in, they have no problem telling you "they just had 10 flights land, all behind schedule so there's a sudden rush, it's not usually this bad." They are lying though their teeth, which seems to be a motif for the company. Do not trust anything they say. Get all paperwork duplicated in your native language and above all, do not trust them to be honest. Inspect every tiny detail and take photos of even the smallest cosmetic mar. They look for small ways to rip you off. The bumper with had a broken restraining clip so it wiggles if you pull on it but had no visible damage and needs to be pulled decently hard to see any flex. This tells me that the car was previously damaged, they cleaned it up but did not repair it. Now that they have hard to notice damage, and know where to look, I expect they tell every driver that it is new damage and keep milking it.

Nothing to say. It’s normal at the time we arrive they are lower on staff. Perfectly understandable.

The name says everything. Easy

The paperwork was processed quickly, and there was no push to buy additional insurance.

Long wait in Lisbon - ticket system unclear. Good staff on counter