EUROPCAR CAR RENTAL REVIEWS IN ISRAEL

The car was very old and didn’t drive well. The air conditioning wasn’t working very well and there was something sticky in the cup holders.

Booking was easy!

I was not sure which company I was supposed to book with because it is not clearly defined in the email. I will NEVER use your service again!

Rep didn’t speak English. Car had no washer fluid and was not very clean on the inside.

Car exceeded my expectations.Instead of Hunday i20 I got Toyota Corolla for the same price

While on our trip, I reported that someone scratched our car in a parking lot. I had the other driver’s information and I filled out all the requested forms. I am very disappointed that this matter could not be resolved while we were still in Israel and that I was told I will have to wait several MONTHS until I can get a refund to my credit card of the $500 deductible! If there is a quicker way to do this, I would very much appreciate it.

We arrived to pick up the car at the reserved time, but the rental company told us there were no cars available that day. After we argued, they told us to come back the next day. After returning the car, we were charged twice without any notification. The experience was very bad!!!

I was forsed to pay extra $190 for liability insurance when I was drooping off vehicle even I paid liability insirance when I did my booking I had to give $2000 deposit which I was not informed before

N/a

The car seat was broken and i didn't get a refund. One of the kids vomited and they charged us a lot of money for cleanup- didn't let us clean on our own...

Overall ok, but we had two important issues. 1. We reserved a full size miniva, like Kia Carnival and they gave us a Chevrolet Traverse, which is a bit smaller. Space was critical in our decision of where to rent. 2. They said they cannot accept the CC insurance forcing us to pay another $520 to get theirs.

Overall ok also. My issue is that if actually Europcar doesn't accept CC insurance it should be stated clearly a boldly on your website. Its a deal breaker that should not be hidden in the small print. Even the actual price of the car should be publisized differently.

The car was in a good condition, just as one could expected.

Easy to use. And you reacted quickly on my mail request.

Not very satisfied due to a 17% tax charge for student visas.

Undisclosed charges for insurance. Everywhere in the world, the full coverage is accepted through AmEx. We had a letter from the AmEx that we have a full coverage for liability, but the Europcar didn’t accept it and charged for coverage. They also put a hold for $2,000 on m card and I couldn’t use it for the duration of my trip. This was not disclosed anywhere.

No wait at all to receive the car. Got a free upgrade too. Couldn't be happier!

Cheapest platform to rent cars by far! Highly recommended.

Great company easy to use

Great vehicle and easy to use

The car rental staff provided excellent and patient service.

I should be notified if my car class changed and the vehicle is not available (I spent 2 hours waiting)

be aware of high taxes wich is not seen on site

Exceeded our expectations

Picking up car at airport

The car had some damage already that was not obvious at 1 am when I was exhausted from travel. It was added to my cost after returning the vehicle. I have a feeling this is a strategy to make extra money on poor tourists Overall the van performed as well as expected

Update your rental vehicles. Don’t give out worn out damaged vehicles

The deposit should be 600 usd, they wanted to take 1700 usd and after I showed them the confirmation email from QEEQ we managed to accept 800 usd. Even if we presented a document confirming that we are insured, they told us that we have to buy at least the basic insurance for additional 15 usd / day. When we tried to make it clear for them that we are aleady covered, they told us we can go and no contract will be made. Terrible experience at the pick up.