CAR RENTAL REVIEWS ON HERTZ AT HEATHROW AIRPORT, LHR

After about a 20-minute bus ride from the airport, you reach the counter which is manned by just two people, making the service very slow. They try to sell you extra fuel and insurance. The first invoice they gave me did not match my pre-order amount. When I asked, they said I had purchased a full tank of fuel, but I hadn't signed any agreement for that. I insisted on a correction, and they issued a new invoice that matched my pre-order. They also kept pushing for insurance, but I showed them the bottom line of the QEEQ booking form, which made them stop talking about it. Be cautious as foreigners might try to take advantage of you. Do not rush when renting a car; understand everything before signing. In the UK, they give you the keys and paperwork at the counter, and you go pick up the car yourself. Do not simply drive off after collecting the keys; instead, take a pen, inspect the car thoroughly, and mark any scratches or damages on the form. Pay special attention to the wheels because the narrow roads make them easy to scratch, and rental companies often charge for wheel damage. Take photos with your phone as proof and have the staff sign and acknowledge any pre-existing damage. When returning the car, do not just leave if they say it’s OK; ask for a receipt. In my case, I returned the car in Edinburgh, was told everything was fine, but later they charged me £85 for a scratched wheel. Thankfully, I had bought additional insurance from QEEQ.

The staff at the airport rental store were very polite, and because it was early in the morning, there was no queue.

Overall satisfied, especially with the patient explanation of various terms when picking up the car, and the good condition of the vehicle. I filled the tank before returning the car, but upon reaching the airport location, I noticed the fuel level was slightly below full. So, I went out again to top it up. Upon my second return, the staff did not inform me or give any hints and just printed a bill (I assume). I took it and went to the airport. At the airport, I discovered an additional charge of £7.62, presumably for the fuel shortage, apart from the usual rental fee and taxes. Calling them later, I found out their service time was over (after 18:00). I don't understand this practice, and maybe the staff was careless, but I am not satisfied with this outcome.

Very friendly

I am very satisfied with Hertz's service.

Extremely dissatisfied. This rental was a disaster because my lack of understanding of local UK regulations led to the vehicle being towed by local authorities. However, Rentacar company's response was slow. It took them 10 days to retrieve the vehicle from the authorities, causing significant inconvenience and incurring almost 1000 pounds in costs during my stay in the UK. When asked why it took Hertz 10 days to get the vehicle back, they never gave a direct answer, instead offering unconvincing excuses. In summary, very disappointed. Your company did not look after the customer's interest. Poor service.

Booked a Volkswagen Caddy medium MPV, but the car provided was in very poor condition, and the last row of seats couldn't be folded down. They then offered a Ford Galaxy for an additional £250, claiming it was a different class of vehicle. Due to time constraints, I signed the agreement, but later discovered that both cars belong to the same category. This is a hidden trap, be cautious.

The queue was very long.

Huge scam!!!! They said there were no issues when I returned the car, but when I got back home, I received a damage fine, even though I had full insurance. What made me the most angry was the Hertz staff. In Edinburgh, we paid for parking but still got a fine. After returning the car, we went to the front desk to discuss how to handle it. Initially, the Hertz employee was very nice and asked us to send the ticket and our parking receipt to Hertz, promising they would handle it. But then, all of a sudden, they changed their tune and told us to pay the fine first, saying they would help us get a refund from the city council. They even made us pay the fine right there on the spot, despite us risking being late for our flight. After paying, the Hertz employee immediately became hostile and ignored us, serving other customers instead. It felt very intentional and extremely frustrating, like something out of a TV drama. When we got angry and demanded an explanation, they said it was not Hertz's responsibility and we should deal with it ourselves! Later, we realized it was a trick. By making us pay, they shifted the dispute to be between us and the Edinburgh government. To appeal the fine, we would need to provide the car owner's information, but we couldn't process it without that. Only Hertz could resolve this mistake, but to avoid hassle, they tricked us! Otherwise, they would have been charged, and we would have had to provide proof, making it a dispute between the car owner and Edinburgh's government. Sadly, when I was studying in the UK, I heard about how bad Hertz staff were, and many people preferred to choose Europcar even if it was more expensive. Now I've seen it for myself, what a terrible company. The service is extremely poor, whether picking up or returning the car! PS: We waited forty minutes for the Hertz shuttle at the airport!

1. The attitude towards orders via Zuzuche is indifferent; 2. Child booster seat was estimated at 30 pounds by Zuzuche, but the actual charge was 70 pounds. Zuzuche can't confirm the price of additional items, but you can book a seat for 30 pounds through the Hertz website.

It's advisable to buy car insurance when you rent the car, as it is more expensive if you purchase it upon picking up the car in London. Also, it's not recommended to buy fuel when picking up the car (80 pounds) unless you are only driving in London, as fuel is cheaper outside of London.

Okay

Irresponsible, they gave me a car with more than 20 scratches and refused to replace it, saying this is the car.

Price increased last minute! Reserved car not available!

Booked for 9:30 AM pickup, ended up waiting over an hour to get the car.

I clearly rented an automatic car, but was told there were none available. I had to pay significantly more to rent an automatic car, which felt very unfair.

The waiting time was within an hour. Not short.

Great, good service.

The return process was very quick and efficient. Almost ended up getting insured due to communication issues when picking up the car, but overall satisfied!

I booked a Mercedes, but they gave me an Audi, claiming it was the same type. When I asked for the Mercedes I booked, Hertz said I'd need to pay more! Isn't your claim of 'same type' contradictory?