CAR RENTAL REVIEWS ON HERTZ IN AUCKLAND

The location is very convenient.

We encountered a Chinese-speaking service, probably Chinese staff. They said our planned route was very difficult and rushed, not to trust Google's driving time, and that one tank of gas wouldn't be enough and we needed an additional 10 dollars of fuel. They suggested we could buy a full tank and return it empty. Lastly, they implied that our rental car was poor. However, the route was great, we had plenty of time, the car was easy to drive, and we only used three-quarters of the gas. Disappointed with being misled by our own people.

We started queuing at around 6 PM local time and there were only 4 people ahead of us. We didn't get our keys until 8:30. The efficiency is incredibly poor, with each pickup taking about 30 minutes on average. Just one person at the counter, and phone calls and returns also affect the efficiency.

The rental office is right at the exit of the international arrivals hall at the airport, making the car pickup very convenient. The car is parked in a lot just outside the airport, and you can push the luggage cart right to the car. It's very close.

Firstly, the deposit hasn't been refunded yet! Secondly, I rented the car for one day and chose the full tank option, thinking they would deduct according to consumption, but they only refunded a certain percentage of the remaining fuel. The front desk didn't inform us about this when we booked. Frustrating. However, the service attitude was quite good. Just be cautious, everyone.

Since my flight arrived early, HERTZ promptly made preparations and helped complete all the formalities. Picking up and returning the car was very convenient. The staff had already installed the baby seat before I picked up the car. Overall, everything went smoothly.

International car rental company, excellent service!

Overall good, the store is right inside the airport, making it convenient with simple procedures. I had already bought full insurance on Zuzhu.com, so I just mentioned that when they tried to offer additional insurance. The car was relatively new. However, the queue was a bit long, and the speed was slow due to the crowd.

Great service, language barrier was not an issue despite being abroad. Very patient and enthusiastic.

Renting a car was very convenient, and the Auckland airport branch opens very early! Returning the car was even easier! We haven't received the bill yet and don't know if there are any charges.

Very reliable, quick procedures, and friendly staff.

The service at the airport location was average. Initially, the staff's English wasn't very fluent, and they seemed somewhat inattentive. However, the lady at the Picton location had a great attitude, was patient, and intentionally spoke slower in English. Kudos to her!

The store is a 10-minute walk from the Sky Tower.

Very good, they have a store right at the airport, so you can rent a car without leaving the airport. Quite nice.

Very convenient, and the customer service was excellent. We picked up the car at Auckland Airport, and the Hertz service counter was immediately to the right as we exited the airport, very close. Our itinerary included a ferry from the North Island to the South Island. After pre-booking and self-service car exchange, we picked up a car directly from the Hertz counter on the South Island. It was very convenient.

Hertz rental company employees are professional and provide detailed explanations of vehicle conditions, New Zealand road conditions, driving precautions, and car insurance. Due to being a large company, there are many people picking up cars, resulting in longer waiting times. The vehicle condition is average, with several minor scratches on the exterior. Make sure to record and confirm these with rental company staff when picking up the car.

Communication during car rental was average, but the return process was very good.

Excellent, easy car pickup, simple procedures.

Big company, prominently located at the airport, very convenient.

Hertz's customer service was great. The car pickup was very quick and convenient. The car was very new. I booked a Corolla on the North Island, but upon pickup, I found out I was upgraded to an SUV. The driving experience was great, and I am very satisfied.