HERTZ CAR RENTAL REVIEWS IN CANADA

Smooth and convenient.

Very satisfied

In the email was location airport and street was not the address from airport. Also the address was not the exact location.

Good

I was given a car much smaller than promised and it did not work well for our trip. We were all crammed into this tiny SUV. We were promised a Nissan Rogue or a Toyota Rav 4 - we did not receive this and thus the trip was terrible.

Convenient

It was extremely frustrating that your website allowed me to book a pickup truck from a location that doesn’t have pickup trucks. I even called to confirm, and though only a robot answered, it did say my reservation was confirmed. It was a major inconvenience for me. That said, the staff at the location were empathetic, understood the gravity of the situation, and genuinely did the best they could to rectify it.

Overall experience was quite good. No forced recommendations for additional purchases.

Hele vriendelijke en goede werknemer.

Locatie naam bedrijf goed vermelden.

Although staff at the pick up location was professional and friendly, they were understaffed. Also, unfortunately there wasn't any small cars left for me, I had to go with a mini van, not very eco friendly...

We were upgraded to a 2018 Dodge Durango R/T because we were dropping the car off in Montreal and it had a Quebec license plate. The car was absolutely above and beyond all expectations, and was arguably the perfect car for the trip. The only thing is that because we were only given it due to its Quebec license plate, we kinda felt like we ought to be paid for driving the car all the way back... There was a bit of a line (about 5 parties in front of us) at the pickup counter in Edmonton Airport. The wait was extremely long, but the clerk was very friendly, got us the upgrade, and even gave me a bottle of water for free because the nearby vending machines only took cash and I didn't have any on hand. Overall, while the wait was long in Edmonton, it was quite well worth it. Dropping the car off in Montreal YUL was a bit of a challenge, because while there were signs leading to the rental lots, the turn-off was extremely sudden and also was also forked with a road with a do not enter sign. Because I saw the do not enter sign first, we missed the turn and had to drive through the entire airport parking lot and come back around from the front to go again. Once we got there though, drop-off was extremely fast--to the point where the staff there were even hurrying us up a little. I can't be too harsh on the drop-off's accessibility, though--driving in Montreal made me realize the city's road infrastructure in general has more pressing matters to worry about.

We had very little contact with EasyRentCars at all, because they handled everything without needing any more information from us. They cleared us for driving the car through the US (we opted to go under the Great Lakes rather than over), and it pretty much felt like they weren't even there--which I think is a good thing in our case, because it meant everything went smoothly.

Great service

Easy car Rental, 100%recomended

Return staff were really friendly and very helpful

All was excellent

All was excellent

Car is in excellent condition. But it wasn't clean.

The car exceeded my expectations

Booking process online was a breeze

car exceeded expectations - 2019 sweet counter service was great - thanks Bephinn

This is a good succursale and the people are very effective.

There was no real difference in the rental rate between your rate and what I would have gotten at Hertz, to my surprise and disappointment.

They had closed the rental office where we were supposed to collect vehicle so we had to take a taxi to the pick up point. No prior notice of change of address. Hertz desk person got the pricing wrong twice. Drop off was a good experience.

Good process and good rate. No notice that Hertz desk location had closed and moved to new location.

Service was excellent and very friendly!

Easy to book and very fast!

Upgraded to Toyota Highlander at no additional cost!

Excellent!