A pre-existing stain on the front windshield was used as an excuse to charge me over 3000 yuan when returning the car. It feels like a scam to extort money.
Called the rental company 20 minutes before pickup but had to wait nearly 50 minutes for the shuttle. Despite numerous attempts to call the rental office and the rental service hotline, no progress was made.
We rented cars from Ezi for the entire trip in both the North and South Islands, and the cars were in good condition. We will choose Ezi again next time.
Exit were amazing, the car was much better than expected. Perfect condition.
About QEEQ:8.0/10
Everything was great except the pickup location had moved into the terminal but the instructions still said shuttle bus. It was a nice surprise but ideally we would have been notified.
The attitude of the rental company was bad. We requested a car inspection at 10 PM, but the store staff hurried us to leave, saying it would affect their closing time. However, when picking up the car, they immediately noticed a barely visible dent. The attitude of the Asian staff at the store was particularly poor.
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Hiram Gresham
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View more >Dislike: Reverse sensor malfunction.
K.Lim
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View more >Car Rental Companies AT Auckland International Airport, AKL
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