CAR RENTAL REVIEWS ON ENTERPRISE AT IZMIR AIRPORT, ADB

Convenient and fast.

Returning the car at Antalya Airport was very quick, just ten minutes, as long as you find the return point. Picking up the car in Izmir was a bit more troublesome, we had to walk a while and even got lost.

We returned the car at Nevsehir Airport. While refueling at a nearby gas station, an Enterprise staff member was already waiting for us, even before we called. They inspected the car and took it back at the gas station, and then kindly drove us to the airport.

At the arrival level of Izmir Airport, you can see the Enterprise counter. The parking lot is across a sky bridge, and the counter staff did not accompany us to pick up the car. The counter staff also incorrectly indicated the return location, causing my family and me to shuttle between the airport counter and the parking lot, which is a considerable distance. The counter staff did not apologize and blamed the agency, QEEQ, instead. The staff at the pickup point had poor English, making communication difficult. Moreover, the only automatic vehicle available was an old Citroën C1, leaving us with no other choice.

The staff at the Izmir pickup point don't speak much English, making it difficult to ask about return procedures and highway fees. Other than that, everything was good.

Picking up the car in Izmir was quite convenient, just a few minutes' walk. For returning the car in Urgup, I paid extra to have it picked up at the hotel, saving me a trip.

The service abroad was very friendly. Although we encountered multiple issues with the navigation system and ended up using our own phone for directions, the process of picking up and returning the car was very convenient.

The car model was different from what was booked, and the trunk couldn't fit two large suitcases. There was no assistance or simple map provided from the service window to the pick-up point; they just gave verbal instructions in English. Luckily, I speak English, but it still took some time to find it as there were no signs for the company along the way or at the parking garage. When we returned the car, we were told that the deposit pre-authorization was mistakenly charged as a direct payment and that it would be refunded after a week.

I booked a car for a one-way trip, but found out they made a mistake at the drop-off time. Fortunately, after communicating, someone came quickly to retrieve the car, so my trip wasn't delayed.

Right at the airport, many rental companies are clustered together.

Overall, it's pretty good. The only issue was that the staff at the store gave different information about the policy and pricing for one-way rentals compared to what was on the website. Fortunately, there were no errors at checkout.

The service was okay, the rental process was simple, no need for a notarized or translated driver's license. Just wasn't sure where to pick up the car, took some time to figure out since the signs in Turkey are unclear.

Enterprise is a fairly reputable company that requires a notarized driver's license. They offer a variety of vehicle models and provided us with a new car that had only 600 kilometers, so it was just out of the break-in period. They even refunded the early return fee, making it a pretty good company.

Very satisfied

The company offers excellent service, high efficiency, and the cars are very new. They even took us out of the parking lot!

Quick and efficient service.

The entire car rental process is efficient and the staff is very effective. It was a pleasant rental experience.

We initially rented a Ford Kuga but were given a Nissan Qashqai instead. This would be fine, but the most outrageous part is that over a month has passed, and my deposit still hasn't been refunded. I've never encountered such an untrustworthy company.