CAR RENTAL REVIEWS ON ENTERPRISE IN FRANKFURT

Unjustified charges, poor service attitude.

Pretty good!

Had a nice car rental experience, highly recommend!

I rented a station wagon, but they only gave me a Ford Focus hatchback (see picture, it's not a station wagon and very small). They insisted this was the station wagon, which was completely unusable for four people. In the end, I had to pay to upgrade. This rental company is quite deceitful.

It took about 2 hours to pick up the car. I booked an automatic Passat station wagon, but they didn't have it or any equivalent model. They had to get one from the airport, which wasn't too far, but the efficiency was really low.

Picking up and dropping off the car at Frankfurt Airport is very convenient. There's a counter in the arrival hall where you can complete payment and then go to the underground parking level 1 to get the car. Returning the car was a bit tricky, however. The navigation led us to the lower levels (B2 and B3) of the parking lot. After driving around and exiting, we asked the security at the exit and found out that the entrance to the rental car parking area on B1 is near the parking exit via a small ramp. It would be great if the navigation could direct us to that ramp directly. When returning the car, three people inspected it thoroughly, showcasing German meticulousness. In contrast, in France, a single person glanced at it and said it was okay.

Super easy return process.

The process felt very efficient, and there were no unexpected charges. Excellent.

Very friendly. Probably because it's not at the airport, there were few people. You can choose a different return location; all their branches are available, very convenient. There are more return options than online, and the rental price remains the same.

The staff’s English was easy to understand and he was very polite. Even though the fuel was a bit low on return, he didn't mind. After refueling, we drove for a while. Time was tight and the Frankfurt airport area is quite confusing, so we didn’t look for another gas station nearby.

The store is relatively small, staff attitude is average, they do not proactively answer questions, and there are language barriers.

This was my first time using this company, and it was particularly troublesome. The car pickup was very slow, and they tried to push extra insurance on me. The final billing was unclear, with many issues. I won't use them again – a very poor experience.

It was okay

The staff at the pickup location seemed quite clueless and added extra charges beyond what was on the order. The safety seat they provided was also very poor. After an accident, there was nobody at the counter to answer the phone, so I had to call the hotline number on the contract and then get transferred to the counter. Their hotline and counter staff had differing opinions on whether to call the police, and their final reimbursement response was inconsistent with what was on the contract.

It's fine.

Very good

Completely dishonest. Confirmed an automatic MPV at booking, but at the airport, they said they didn't have one, so I had to take a van. There was no damage when returning the car, confirmed in person, but they still forcibly charged 500 euros on my credit card, refunded only after multiple complaints. When picking up the car, I noticed the rear wiper was broken, and it was clearly noted in the contract, but they still charged over 100 euros, claiming it was a repair fee. They repeatedly confirmed it was a gasoline car, but it was actually a diesel, almost damaging the engine.

In case of an emergency, most employees at Germany's Enterprise do not speak English, especially at the accident center and return points. They do not explain car swaps or charges. Without a German-speaking friend, it is almost impossible to resolve issues.

Overcharged, poor communication, no free upgrade when reserved car model is unavailable

Convenient and quick, minimal sales pitch.