ENTERPRISE CAR RENTAL REVIEWS IN SPAIN

Very efficient, brand new car, no city restrictions.

The staff provided excellent service. Although we had to wait an extra hour because the previous customer returned the car late, and the car had been damaged by them, it did not affect our trip.

The staff were very enthusiastic, patient, and polite.

The car was very new, but the service attitude was average.

Unfriendly attitude

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Enterprise staff were enthusiastic and the overall process was clear.

Really good experience throughout. Easy to pick up and drop off. All explained properly.

Great first experience. Many more to come.

The reserved car was not available when we arrived at the store. We were given two options: a free upgrade to a Mercedes Benz van or a small manual car. On the narrow streets of Spain, driving the Mercedes van was impossible, and with two large suitcases, we couldn't fit our luggage in the manual car. Essentially, we were given two unusable options. After almost 3 hours of back-and-forth communication, they finally agreed to get a car from another location, and our luggage could barely fit. The car we got was a downgrade (a small Kia), but it only cost us 20 euros less. The entire process was extremely frustrating, and if it weren't for our necessary travel plans, I would have canceled the rental right then and there.

Very satisfied

Quite satisfied

1. They tried to sell me insurance, claiming that the one from Zuzuche wasn't valid. After arguing, I didn't purchase it at the store. 2. Online payment via Zuzuche was not accepted, and the store required full payment upfront. The duplicated charges haven't been refunded yet. 3. I booked a Ford SUV, but upon arrival, they said there were no similar cars available, offering an electric car instead. I refused and had to wait over 40 minutes to get a similar car, which was a KN. Very dissatisfied with the rental experience.

The service was excellent, very good.

Overall service was good, no upselling.

Overall good

The counter staff were extremely rude and seemed to have anti-Chinese sentiments. They refused to provide the car because my credit card had a UnionPay logo, which led to a failed pickup.

Average, they kept pushing for insurance.

The service was good, but remember to bring two cards.

Good, very fast