Pretty good. Bought full insurance at the store, which gives peace of mind. Originally rented a Peugeot 208, but actually received a BMW 4 Series. The driving experience was great.
The car had a system issue, and I couldn't reach the nearby Enterprise branches by phone. I tried calling 4-5 branches over two days but couldn't get through. The service from the rental platform was excellent and they persistently tried to help me contact them, but it was still very difficult. In the end, I drove to a larger branch and exchanged the car.
The guy in Saint-Malo was very nice. However, the drop-off location in Rennes was not at the rental office, and there was nowhere to find the address. When I called the office, they said they would send me an email, but I never received anything and had to ask Zuzuche. Customer service said they didn’t know either, but eventually, Zuzuche emailed me the address without telling me where to put the keys. I almost missed my train.
The condition of the car's tires was poor. After picking up the car and driving away, I discovered a leak. By the next day, the tire was completely flat and undrivable. A nearby repair shop found a bulge in the tire, posing a safety risk. It took 30 hours for the rental company to provide a new car after numerous follow-ups with no response.
Very satisfied with the overall service. The queue time was short, they gave us an almost brand new Citroën C4, and there was no pressure to buy insurance. Both the pickup and drop-off processes were very efficient.
The service was excellent. Picking up and dropping off the car were both quite convenient. The car was very new, with only a little over a thousand kilometers driven.
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